I seek a role that leverages my skills in customer support and problem solving, offers growth opportunities, and allows me ti contribute to a dynamic and collaborative team while delivering excellent service.
NL
Looking for a job
Nikith Lal
@nikithlal
Experienced in customer support,maritime operations and mechanics passionate about problem solving.
BahrainWhat I'm looking for
Dedicated customer support professional with over two years of experience in providing exceptional service to diverse clients across various industries. Skilled in effective communication, problem solving, and handling high volume inquires with efficiency and empathy. proficient in using chat support tools and CRM systems to resolve customer concerns promptly while maintaining high satisfaction levels. Adaptable, tech-savvy, and eager to contribute to a global team by delivering seamless, remote customer experiences. Passionate about building strong customer relationships and ensuring brand loyalty through quality service.
Experience
Work history, roles, and key accomplishments
GRI switched my career from shipping to customer support role as i have a interested in problem solving and helping people with their queries.
BMDeck hand in marine cargo ships
BW maritime.
Jun 2016 - Jan 2022 (5 years 7 months)
I initially started as deck hand on international oil tanker ships.
Education
Degrees, certifications, and relevant coursework
MUMadras University
Bachelor in Tourism and Travel Management, Tourism and Travel Management
2012 - 2014
Studied tourism and travel management, focusing on industry practices and management skills.
MC
Malabar Christian College
Bachelor in Tourism and Travel Management, Tourism and Travel Management
2010 - 2011
Pursued undergraduate studies in tourism and travel management.
RS
Rani Public School
Secondary School, Secondary Education
2009 - 2009
Completed secondary school education with a focus on foundational subjects.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
BahrainAuthorized to work in
Salary expectations
50k-60k USD
Job categories
Skills
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