Jyotsna Narayanan
@jyotsnanarayanan
I am a travel consultant designing memorable tour packages with strong ticketing and customer-service expertise.
BahrainWhat I'm looking for
I am a travel professional based in Manama with extensive experience as a tour consultant and prior experience in customer service and back-end operations. I combine practical ticketing knowledge with keen destination expertise to support seamless travel experiences.
I have assisted clients with domestic and international travel planning, created customized itineraries, coordinated with vendors and airlines, and handled ticketing using Galileo. My focus on client satisfaction, issue resolution, and operational accuracy has consistently supported smooth trips and repeat business.
I work effectively with teams to improve processes, manage data and reporting, and use MS Office and internet research to deliver results. I am passionate about designing tour packages that inspire travelers and about roles where service excellence and continuous improvement matter.
Experience
Work history, roles, and key accomplishments
Tour Consultant
World Travel Services
Jan 2013 - Sep 2013 (8 months)
Assisted clients with domestic and international travel planning, designing customized tour packages and handling ticketing to ensure high client satisfaction. Coordinated with vendors and airlines for bookings and issue resolution.
Tour Consultant
Marvida Travel and Tourist
May 2011 - Dec 2012 (1 year 7 months)
Developed customized tour itineraries and managed international and domestic ticketing to deliver smooth travel experiences. Liaised with suppliers and handled documentation and client queries.
Ticketing Staff
Coral Travel & Tours
Oct 2009 - Jun 2010 (8 months)
Processed airline ticketing and reservations, managed booking documentation, and coordinated with carriers to resolve issues and ensure timely travel arrangements. Provided customer support for ticketing inquiries.
Ticketing Staff
Deesha Travels Pvt. Ltd.
May 2009 - Sep 2009 (4 months)
Handled ticket issuance and booking management for domestic and international travel, maintained accurate documentation, and supported customers with itinerary changes. Ensured compliance with travel regulations.
Ticketing Staff
Al Jawahara Travels
Feb 2009 - Apr 2009 (2 months)
Managed ticketing and reservations, prepared travel documentation, and coordinated with airlines and vendors to resolve booking issues and support clients. Delivered front-line customer service for travel inquiries.
Customer Service & Back-End Operations
BSES Reliance Energy
Aug 2005 - Jan 2009 (3 years 5 months)
Handled customer queries and service requests while supporting backend operations including data entry and report generation to improve service delivery. Collaborated with internal teams to streamline processes and documentation.
Education
Degrees, certifications, and relevant coursework
Kuoni Academy
Post Graduate Diploma, Travel & Tourism
Activities and societies: Completed Galileo Ticketing Course.
Post Graduate Diploma in Travel & Tourism from Kuoni Academy, Delhi.
UDUniversity of Delhi
Graduated from the University of Delhi.
CDCentral Board of Secondary Education (CBSE), Delhi
Senior Secondary & Secondary School Certification
Completed Senior Secondary and Secondary school certifications under CBSE, Delhi.
Tech stack
Software and tools used professionally
Availability
Location
BahrainAuthorized to work in
Job categories
Skills
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