Ghilman User
@ghilmankhan
Results-oriented, proactive individual with 6+ years of experience in multiple departments
What I'm looking for
As a seasoned professional with 6+ years of experience in multiple departments, I have developed a strong background in customer support, email and chat management, and accounts payable. My expertise lies in providing resolutions to customers, handling escalations, and ensuring timely payments. I am a self-motivated individual with good communication skills, strong interpersonal skills, and the ability to work under high operating pressure.
Throughout my career, I have worked with reputable companies such as Concentrix, noon. Pvt. Ltd, and Stratsol Pvt. Ltd., where I have honed my skills in customer support, email and chat management, and accounts payable. I am a quick learner, and my proficiency in MS Office and internet surfing has enabled me to efficiently manage high volumes of invoices and customer queries.
I am a team player with a strong work ethic, and I thrive in fast-paced environments. I am committed to delivering high-quality results and exceeding customer expectations. I am excited to leverage my skills and experience to contribute to a dynamic organization and drive growth.
Experience
Work history, roles, and key accomplishments
Processing Invoices PO and Non-PO Based, resolving escalated Vendors cases/disputes and contributing to a successful resolution of issues.
Communicating with customers to ensure product understanding, answer questions, and facilitate conflict resolution, handling customer queries, feedback, complaints, requests & documentations.
Customer Support
Concentrix
Mar 2017 - Aug 2019 (2 years 5 months)
Worked as a customer support on emails, chat & calls for Amazon.in, leading role of senior executive for Amazon regarding various issues related to delay in deliveries, Missing Items, damaged items received using CSC Portal.
Education
Degrees, certifications, and relevant coursework
Ghilman hasn't added their education
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Location
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