ghazal mhy
@ghazalmhy
I lead technical operations and improve processes, customer support, and data-driven efficiency.
United Arab EmiratesWhat I'm looking for
I lead technical operations at Zid Holding in Riyadh, providing technical support for staff, improving processes, and guiding team members on regulatory compliance.
I’ve also supported merchant success at Zid Holding, where I learned new systems quickly, communicated with customers and teams, and managed multiple priorities to help goals stay on track.
My experience spans administrative data entry at WPU, catalog management at MyJam, and junior technical support at ShopGo. I bring hands-on experience with ERP and CRM systems, operational reporting, KPIs, troubleshooting, and team training.
Experience
Work history, roles, and key accomplishments
Technical Operation Team Leader
Zid Holding
Provided technical support to staff regarding use of equipment or software applications. Ensured compliance with regulatory requirements by implementing process improvements and providing ongoing guidance to team members.
Education
Degrees, certifications, and relevant coursework
SVU
Bachelor of Business Administration, Business Administration
Completed a Bachelor of Business Administration from SVU in 2021.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
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