At Unifi Credit Limited, I handle customer inquiries through calls, email, and chat, and process digital lending applications by verifying customer documentation and supporting loan onboarding.
I maintain customer records and CRM information, including follow-ups and account status. I also review information from daily customer interactions to identify recurring issues and support service improvements.
At Jibuco Kenya Limited, I provided administrative and front desk support, managed calendars and meeting arrangements, and coordinated travel logistics.
I maintained records, trackers, and billing databases, prepared operational reports, and coordinated with vendors on office supplies and services. Earlier, at Penda Health and Madison Insurance Group, I supported client engagement, outreach, and reporting.
