Juliet Nyambura

As a Personal Assistant to the CTO, I conducted research to identify potential partners, secured meetings through lead generation, and developed sales materials. I managed calendars, coordinated appointments, and maintained confidentiality while handling sensitive information, contributing to effective decision-making.

In my role as a Loan Officer, I evaluated loan requests, verified documentation, and provided financial advice. I assisted clients with applications, monitored loan progress, and conducted risk assessments to ensure balanced risk management, enhancing customer satisfaction through personalized consultations.

In my role as a Customer Service Representative, I resolved customer complaints, managed high-stress situations, and contributed to sales growth. I provided coaching to new hires and developed feedback systems to improve service delivery, enhancing customer loyalty and satisfaction.

As a Loan Officer at Lipalater, I submitted loan applications for verification, educated clients on loan options, and maintained confidentiality. I collaborated with underwriters to expedite approvals and conducted training for new officers, ensuring high-quality customer service and effective risk management.

Achieved a Level 4 diploma in Information Technology, enhancing skills in various IT disciplines and preparing for advanced technical roles.

Grade: 72%

Completed a Level 3 diploma in computing with a distinction, focusing on foundational computing skills and knowledge necessary for further studies in information technology.

Completed the K.C.S.E certificate, demonstrating proficiency in various subjects and foundational knowledge necessary for further education.