Open to opportunities

Gerardo Alvarez

@gerardoalvarez

Message

Dedicated Account Manager with expertise in customer service and sales.

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What I'm looking for

I am looking for a role that values my experience and offers growth opportunities.

I am a dedicated Account Manager with over four years of experience in customer service, sales, and virtual staffing. My journey has equipped me with the skills to manage client relationships effectively, ensuring their needs are met while driving operational improvements. I have a proven track record of overseeing virtual assistants and enhancing client success through effective communication and problem-solving.

Throughout my career, I have acted as the primary point of contact for clients, addressing their concerns and collaborating with internal teams to optimize virtual staffing solutions. My ability to build strong client relationships and deliver exceptional service has been key to my success. I am now seeking a stable role within a dynamic virtual staffing company where my experience is valued, and I can continue to grow professionally.

Experience

Work history, roles, and key accomplishments

Virtual Assistant Success Manager

VirtualAssistantSuccess

Jan 2024 - Jan 2024 (0 months)

Act as the primary point of contact between clients and virtual assistants, addressing client concerns and improving VA placement success. Conduct regular check-ins with VAs and collaborate with internal teams to enhance client satisfaction.

Client Relationship Management Account Management Customer Service Problem Solving Communication Teamwork Time Management Multitasking

Customer Service & Sales Representative

TheOfficeGurus

Jan 2020 - Jan 2021 (1 year)

Resolve customer complaints and handle inbound and outbound sales calls to generate leads. Collaborate with departments to ensure seamless customer experiences and create quotes and invoices for clients.

Customer Service Sales Problem Solving Communication Teamwork Time Management Multitasking

Team Lead, Customer Service Rep & Job Adviser

AristonMarketing

Jan 2019 - Jan 2020 (1 year)

Trained and coached team members on call strategies and customer engagement techniques. Monitored team performance and provided excellent customer support via various channels.

Customer Service Team Leadership Training Communication Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

Sacred Heart College

High School Degree, Chemistry and Biology

2015 - 2019

Completed a high school degree with a focus on Chemistry and Biology, gaining foundational knowledge in scientific principles and laboratory practices.