Gerard De Montreuil
@gerarddemontreuil
I handle English-language customer communications with calm, clear problem-solving.
PeruWhat I'm looking for
I've supported U.S. hospitals and clinics at Ryka, managing inbound and outbound callbacks through CONNECT and relaying diagnostic imaging and lab results while prioritizing STAT and urgent cases.
I communicate clearly in English with medical and administrative staff, resolve reporting and system issues, and bring patient, calm customer service experience from gift box sales and inventory work at Dpapel. I'm continuing my English studies at ICPNA at B2 level and am seeking English-speaking roles where I can learn how companies operate and grow my professional experience.
Experience
Work history, roles, and key accomplishments
Phone Operator
Ryka
Feb 2026 - Jun 2026 (4 months)
Managed inbound and outbound communications with U.S. hospitals and clinics, verifying and relaying diagnostic results to physicians and staff. Prioritized urgent cases and resolved service issues.
Customer Service Representative
Dpapel
Jun 2025 - Aug 2025 (2 months)
Handled gift box sales, performed inventory management and stock control, and contributed to decoration and assembly materials.
Education
Degrees, certifications, and relevant coursework
Instituto Cultural Peruano Norteamericano (ICPNA)
English Program, English
2025 - 2026
Grade: B2
Completed English language program up to B2 level, focusing on professional communication skills.
Rosa Irene Infante de Canales Secondary School
High School Diploma, General Studies
2020 - 2025
Completed secondary education, earning a high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
PeruAuthorized to work in
Job categories
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