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Jeeva Karthik N

@jeevakarthikn

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Service Delivery Manager at DBiz Ai Solutions, managing application and infrastructure support for Aldar.com.

India

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What I'm looking for

I’m looking to lead enterprise-wide delivery functions, bringing an innovative and strategic approach to business-aligned IT services, global teams, and IT operations.

At DBiz Ai Solutions, I managed application and infrastructure development and support for Aldar Properties’ commercial websites. The team planned and deployed new applications, content, and technologies for Aldar.com, and operated a centralized service desk for production environments.

At HCL Technologies, I managed service delivery for Wells Fargo’s global enterprise application support. The team supported internal employees and maintained applications, while coordinating with R&D on an AI/virtual-assistance chat box and IVR setup.

At Hexaware Technologies, I managed a Global Network Operations Centre responsible for network infrastructure, physical and cyber security, and access across the organization.

Earlier, I contributed to incident and problem management for services including GE’s AppLight GCC, Volvo Cars’ SMO, YES Bank’s Technology Service Group, and Comcast residential email support. My work has included ITIL service management, monitoring, major incident response, and service transitions.

Experience

Work history, roles, and key accomplishments

Service Delivery Manager

DBiz Ai Solutions

Apr 2025 - Jul 2025 (3 months)

Managed complete application and infrastructure development and support for Aldar Properties' commercial websites, including service desk operations and continuous availability.

ITIL Service Delivery Management Service Transition service operations management Incident Management Problem Management Change Management Event Monitoring Project Planning Risk Management Knowledge Management Release deployment IAM Escalation Management Team Management Stakeholder Management KPI Reporting

Service Delivery Manager

HCL Technologies

May 2021 - Oct 2024 (3 years 5 months)

Led global enterprise application support for Wells Fargo, managing service desk operations, incident and problem management, and coordination with R&D for AI and IVR implementations.

ITIL Service Delivery Management Service Transition service operations management Incident Management Problem Management Change Management Event Monitoring Risk Management Knowledge Management Release deployment IAM Escalation Management Team Management Stakeholder Management KPI Reporting Remedy AI IVR

NOC Manager

Hexaware Technologies

Aug 2019 - Jan 2020 (5 months)

Managed global network operations center, overseeing physical and cyber security, network infrastructure implementation and support, and ensuring availability for all service lifecycle teams.

ITIL Network Operations Incident Management Problem Management Change Management Event Monitoring Release deployment Configuration Management IAM Escalation Management Team Management Stakeholder Management KPI Reporting Health Checks

Global Problem Manager

Tech Mahindra Ltd

Sep 2016 - Oct 2018 (2 years 1 month)

Managed problem management for Volvo Cars' SMO system, performing root cause analysis and coordinating with incident and change management to reduce recurring incidents.

ITIL Problem Management Event Management Configuration Management Knowledge Management Escalation Management Stakeholder Management KPI Reporting Root Cause Analysis

Incident Manager, Team Leader

Tech Mahindra Ltd

Sep 2016 - Oct 2018 (2 years 1 month)

Managed incident and event management for GE's Global Capability Centre, ensuring minimal disruption to R&D operations and coordinating with problem and change management teams.

ITIL Incident Management Event Management Configuration Management Knowledge Management Escalation Management Service Transition Team Management Stakeholder Management KPI Reporting Health Checks

Major Incident Manager

Wipro Infotech

Mar 2016 - Aug 2016 (5 months)

Managed major incidents for YES Bank's Technology Service Group, coordinating resolution and communication with stakeholders and business liaisons.

ITIL Incident Management Event Management Configuration Management Knowledge Management Escalation Management Stakeholder Management Problem Management Communication Skills

Major Incident Manager, Shift Lead

Cognizant Technology Solutions

May 2010 - Apr 2015 (4 years 11 months)

Led command center team for Comcast residential email support, managing incidents, escalations, and health checks, and contributed to documentation and process definition.