Open to opportunities

Geraldine Susana

@geraldinesusana

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Credentialing specialist and virtual assistant delivering accurate provider enrollment and administrative support.

Philippines

Message

What I'm looking for

I seek a remote or hybrid role in credentialing or virtual assistance that values accuracy, clear communication, process improvement, and provider enrollment support.

I am a credentialing specialist and virtual assistant with a diverse background in customer service, administration, and safety operations. I combine attention to detail with strong communication to support healthcare and business processes.

In credentialing roles I verify and process credentials for physicians, nurses, and allied health staff, coordinate with payers and providers, and maintain accurate records to ensure compliance. I completed Medicare and Medicaid training and have experience facilitating smooth provider enrollment.

I also handled administrative duties including payroll management, quotations, order coordination, and customer-facing roles in service and cashier positions. Working in CCTV monitoring and wildfire detection sharpened my situational awareness and rapid decision-making, and I was promoted to Tier 2 for smoke detection confirmation and firefighter alerting.

As a certified virtual assistant, I manage provider communications, outbound calls, and email workflows using tools like QuickBooks, Zendesk, and collaborative platforms. I’m driven to improve processes, support teams, and deliver reliable administrative and credentialing outcomes.

Experience

Work history, roles, and key accomplishments

Credentialing Specialist

Bold Business

Jan 2024 - Feb 2025 (1 year 1 month)

Verified provider and facility eligibility via email and Zendesk outbound calls, reviewed applications, coordinated with payers, and facilitated provider enrollment to enable patient care at designated locations. Maintained accurate credentialing records and compliance.

Credentialing Payer Enrollment Zendesk Email Communication Records Management Quickbooks

CCTV Monitoring Agent

Flatworld Solutions Phil.

Jan 2020 - Jan 2024 (4 years)

Monitored CCTV systems for U.S. and Australian wild forests to detect smoke and fire risks, confirming incidents and alerting firefighters; promoted to Tier 2 to lead confirmations. Contributed to early detection and wildfire prevention efforts.

Situational Awareness Emergency Coordination

Administrative Assistant

Construction Firm

Feb 2020 - Aug 2020 (6 months)

Managed administrative functions including creating quotations, coordinating supply orders and deliveries, scheduling client meetings, responding to calls and emails, and handling payroll for sites. Ensured accurate records and timely procurement to support operations.

Administrative Support Payroll Processing Client Communication Record keeping Scheduling

Customer Service Representative

Alorica Teleservices

Jan 2017 - Jan 2019 (2 years)

Handled passenger and driver inquiries for a Lyft transportation account, resolving issues and ensuring high customer satisfaction. Managed call volume and provided timely support to maintain account performance.

Customer Support CRM Communication Multichannel Support Quality Assurance

Service Crew and Cashier

Lachi's Dessert Bakery

Jan 2012 - Jan 2017 (5 years)

Provided customer service, managed orders, and processed transactions as Service Crew and Cashier, maintaining order accuracy and a clean service environment. Developed multitasking and cash-handling skills across daily operations.

Customer Service Order Management Multitasking Food Safety Inventory Control

Education

Degrees, certifications, and relevant coursework

Medicare and Medicaid Training

Training, Healthcare Administration

2024 -

Activities and societies: Facilitated payer-provider communication, supported credentialing and application processing, and maintained documentation for provider enrollment.

Completed Medicare and Medicaid training in 2024 to support communication between payers and healthcare providers and assist with application and credentialing processes.

Virtual Assistant Certification

Certification, Virtual Assistance

2024 -

Activities and societies: Social media management (content creation, scheduling, engagement, analytics), graphic and video creation using Canva, and data entry.

Completed Virtual Assistant certification in 2024 focusing on social media management, graphic and video creation, and accurate data entry.

Southern Mindanao Institute of Technology Inc.

Information Technology

2012 -

Activities and societies: Studied event management, call center work, and admin assistant management; proficient with MS Word, Excel, Sheets, PowerPoint, and QuickBooks.

Completed Information Technology coursework covering office procedures, event management, call center operations, administrative assistance, and proficiency with MS Office and QuickBooks.