Georgia Tournai
@georgiatournai
Administrative operations professional with 15+ years supporting service, wellness, nonprofits.
What I'm looking for
I am an administrative and operations professional with over 15 years supporting fast-paced service, wellness, and nonprofit environments. I specialize in scheduling, client support, digital organization, donor and community engagement, and creating inclusive, welcoming spaces while maintaining accurate records and efficient workflows.
I have managed calendars, intake processes, fundraising communications, volunteer coordination, and front-desk operations across multiple organizations and as an independent contractor. I bring compassionate client communication, event coordination experience, and proficiency with Google Workspace, Microsoft Office, Notion, CRM systems, POS platforms, and the Rover app.
Experience
Work history, roles, and key accomplishments
Provided reliable in-home pet care and dog walking, managing scheduling and care routines through the Rover app while maintaining trusted client relationships and safe environments.
Client Intake & Program Coordination
Chronic Wellness Coaching
Jan 2023 - Jan 2025 (2 years)
Managed client onboarding, intake paperwork, data entry, and progress tracking while organizing program documents and supporting compassionate client communication and scheduling.
Administrative & Community Support
Creative + Wellness Services
Jan 2022 - Jan 2025 (3 years)
Provided administrative support including inbox management and documentation, organized digital records and case documentation, and supported community outreach and volunteer coordination.
Operations & Client Support
Barkee LaRoux House of Love
Jan 2020 - Jan 2025 (5 years)
Managed scheduling, calendars, and appointment systems while maintaining digital records and delivering timely client communication across multiple platforms; supported fundraising, outreach, and event logistics for nonprofit partners.
Owner/Operator – Salon Operations
City Barber Shop / G Tournai Hair
Jan 2010 - Jan 2025 (15 years)
Managed salon operations including client scheduling, recordkeeping, inventory, payment processing, and oversight of booth renters while ensuring clean, safe, and organized service delivery.
Board Member & Case Coordination
The L Fund
Jan 2021 - Jan 2024 (3 years)
Processed confidential grant applications and maintained secure records; prepared progress reports and supported board operations, fundraising, and outreach to contribute to organizational growth.
Fitness Operations & Member Support
Fit in 42
Jan 2022 - Jan 2023 (1 year)
Managed front desk operations, scheduling, membership updates, and member engagement; instructed and supported class flow while maintaining facility cleanliness and assisting retention efforts.
Education
Degrees, certifications, and relevant coursework
University of Maryland
Certificate, Entrepreneurship / Innovation
Completed the course 'Developing Innovative Ideas for New Companies' through the University of Maryland.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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