Open to opportunities

Georgia Tournai

@georgiatournai

Message

Administrative operations professional with 15+ years supporting service, wellness, nonprofits.

United States

Message

What I'm looking for

I seek a people-focused operations or administrative role where I can manage scheduling, client intake, donor/community outreach, and improve workflows in an inclusive, mission-driven organization.

I am an administrative and operations professional with over 15 years supporting fast-paced service, wellness, and nonprofit environments. I specialize in scheduling, client support, digital organization, donor and community engagement, and creating inclusive, welcoming spaces while maintaining accurate records and efficient workflows.

I have managed calendars, intake processes, fundraising communications, volunteer coordination, and front-desk operations across multiple organizations and as an independent contractor. I bring compassionate client communication, event coordination experience, and proficiency with Google Workspace, Microsoft Office, Notion, CRM systems, POS platforms, and the Rover app.

Experience

Work history, roles, and key accomplishments

Current

Pet Care Provider

Current

Rover

Jan 2020 - Present (5 years 11 months)

Provided reliable in-home pet care and dog walking, managing scheduling and care routines through the Rover app while maintaining trusted client relationships and safe environments.

Pet Care Dog Walking Client Communication Scheduling Rover App Client Relationships

Client Intake & Program Coordination

Chronic Wellness Coaching

Jan 2023 - Jan 2025 (2 years)

Managed client onboarding, intake paperwork, data entry, and progress tracking while organizing program documents and supporting compassionate client communication and scheduling.

Onboarding Data Entry Progress Track Program Coordination Scheduling CRM Systems

Administrative & Community Support

Creative + Wellness Services

Jan 2022 - Jan 2025 (3 years)

Provided administrative support including inbox management and documentation, organized digital records and case documentation, and supported community outreach and volunteer coordination.

Inbox Management Documentation Case Management Volunteer coordination Community Outreach Client Communication

Operations & Client Support

Barkee LaRoux House of Love

Jan 2020 - Jan 2025 (5 years)

Managed scheduling, calendars, and appointment systems while maintaining digital records and delivering timely client communication across multiple platforms; supported fundraising, outreach, and event logistics for nonprofit partners.

Scheduling Calendar Management Digital Records Event Coordination client support

Owner/Operator – Salon Operations

City Barber Shop / G Tournai Hair

Jan 2010 - Jan 2025 (15 years)

Managed salon operations including client scheduling, recordkeeping, inventory, payment processing, and oversight of booth renters while ensuring clean, safe, and organized service delivery.

Salon Operations Scheduling Inventory Management Payment Processing Record keeping Client Relations

Board Member & Case Coordination

The L Fund

Jan 2021 - Jan 2024 (3 years)

Processed confidential grant applications and maintained secure records; prepared progress reports and supported board operations, fundraising, and outreach to contribute to organizational growth.

Grant Preparation Confidentiality Reporting Board Support Fundraising Outreach Data Entry

Fitness Operations & Member Support

Fit in 42

Jan 2022 - Jan 2023 (1 year)

Managed front desk operations, scheduling, membership updates, and member engagement; instructed and supported class flow while maintaining facility cleanliness and assisting retention efforts.

Front Desk Operations Scheduling Member Engagement Facility Maintenance Customer Service Retention