Open to opportunities

Shawna Pope

@shawnapope

Message

I am a detail-oriented administrative professional with 10+ years in operations and customer service.

United States

Message

What I'm looking for

I seek a hybrid administrative or program support role where I can apply operations, scheduling, and client-relations skills to improve processes and support leadership.

I am a detail-oriented administrative professional with over 10 years' experience supporting operations, customers, and small-business management. I excel at managing client relationships, processing orders, and keeping audit-ready records.

As a Program Support Specialist, I served as the primary point of contact for internal and external stakeholders, coordinated documentation and logistics, and supported executive leadership with calendar management and event coordination. I also operated my own business, handling scheduling, quotes, invoicing, and vendor relationships.

I leverage Microsoft Office, Google Workspace, CRM tools, and workflow optimization to improve efficiency and ensure deadline compliance. I am eager to bring reliable, organized operational support to a collaborative, mission-driven team.

Experience

Work history, roles, and key accomplishments

Program Support Specialist

Reach Out West End

Sep 2022 - Oct 2024 (2 years 1 month)

Served as primary point of contact for internal and external stakeholders, coordinated documentation and service requests with high accuracy, and supported scheduling, project tracking, and executive calendars to maintain operational efficiency.

Customer Service Order Processing Scheduling Microsoft Office Google Workspace CRM Documentation Event Coordination

Owner / Operator

Independent Cleaning Business

Jan 2016 - Aug 2022 (6 years 7 months)

Managed all aspects of a residential and commercial cleaning business including scheduling, client communications, quote preparation, payment processing, and vendor coordination to ensure repeat business and operational efficiency.

Scheduling Client Relations Invoicing Payment Processing Vendor Management Quality Control Microsoft Office

Customer Service Representative

Previous Employer

May 2012 - Dec 2015 (3 years 7 months)

Provided front-line customer support via phone, email, and in-person; processed product orders, tracked shipments, and resolved complaints while escalating issues as needed to improve customer satisfaction.