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George VasquezGV
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George Vasquez

@georgevasquez

I resolve tax receivables while protecting sensitive information and de-escalating high-pressure customer situations.

United States
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What I'm looking for

I'm looking for a role where I can apply my experience handling sensitive information, resolving customer issues, maintaining compliance, and contributing calmly in fast-paced, high-pressure environments.

I manage delinquent individual and business tax liabilities for Linebarger Goggan Blair & Sampson, LLP while contracted with the Illinois Department of Revenue. I guide taxpayers toward resolution through high-volume inbound and outbound calls, payment processing, account reviews, and accurate case documentation.

I handle sensitive financial and personal information under strict legal, confidentiality, and compliance requirements. I bring a calm, solutions-first approach to emotionally charged conversations while meeting productivity and quality targets in a metrics-driven environment.

Previously, I protected people and assets with Titan Security Group at high-traffic Chicago locations including Millennium Park, Maggie Daley Park, and the Chicago Yacht Club. I conducted patrols, monitored CCTV, responded to incidents and emergencies, and documented events with sound judgment.

My retail management, customer service, and personal assistant experience strengthened my ability to train teams, manage operations, resolve concerns, and coordinate confidential work. I'm fluent in English and Spanish, CPR and First Aid certified, and licensed with a valid Illinois Guard Card.

Experience

Work history, roles, and key accomplishments

PC

Assistant Manager

Party City Corporation

Jan 2023 - Feb 2024 (1 year 1 month)

Supported daily store operations including opening/closing, cash handling, and floor supervision. Trained new team members, managed inventory, and resolved customer concerns to ensure positive experiences.

PC

Customer Service Representative

Party City Corporation

Apr 2022 - Jan 2023 (9 months)

Greeted and assisted customers on the floor and at the register, maintaining product displays and filling helium balloons. Delivered a welcoming shopping experience and supported store operations.

Education

Degrees, certifications, and relevant coursework

City Colleges of Chicago – Olive-Harvey College logoCC

City Colleges of Chicago – Olive-Harvey College

Some College, Psychology

Completed some college coursework in Psychology.

Tech stack

Software and tools used professionally

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