GMGeorge Ethan Moreno
@georgeethanmoreno
Customer Service Representative with over 5 years of experience.
PhilippinesWhat I'm looking for
I am a dedicated Customer Service Representative with over 5 years of experience in delivering exceptional service across various platforms. My journey has equipped me with a strong foundation in handling high-volume inbound and outbound calls, email support, and live chat support. I pride myself on my positive attitude and commitment to ensuring that every interaction meets the highest standards of quality.
Currently, I am also working as a part-time Real Estate Agent, where I manage property listings and client care throughout the sales process. My experience with various CSR software, including Zendesk and Amazon Connect, has enhanced my ability to provide efficient and effective support. I am detail-oriented and goal-driven, always striving to exceed expectations and contribute positively to my team.
Experience
Work history, roles, and key accomplishments
Real Estate Agent
Luxe Ethereal Properties and Development
Jan 2024 - Present (1 year 5 months)
Managed property listings and acquisitions, ensuring comprehensive client care throughout the sales process. Prepared legal documents and facilitated smooth transactions for clients.
Customer Service Representative
Smiles On Demand by Vervent Ph
Jan 2020 - Apr 2025 (5 years 3 months)
Handled high-volume inbound and outbound calls for data broker sites and a pet insurance account. Provided email and live chat support to resolve customer inquiries.
Customer Service Representative
Qualfon
Mar 2019 - Jun 2019 (3 months)
Served as a voice agent in a telecommunications role, managing high-volume inbound and outbound calls. Focused on providing excellent customer service to callers.
Education
Degrees, certifications, and relevant coursework
Trimex Colleges
Bachelor of Science in Business Administration, Real Estate Management
Currently pursuing a Bachelor of Science in Business Administration with a specialization in Real Estate Management. Attending online classes, with sessions held from 6 pm to 10 pm.
Foundation University
Bachelor of Science in Business Administration, Marketing Management
Undertook studies towards a Bachelor of Science in Business Administration, focusing on Marketing Management. The program was not completed.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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