George Akiode

Served as a Student Finance Contact Agent, addressing customer queries and providing resolutions using comprehensive information on common student and sponsor issues. Held multiple roles including quality analyst, customer service advisor, trainer, and Zendesk advisor, consistently achieving the highest performance ratings.

Worked as a full-time Customer Service Advisor, handling online banking inquiries and assisting customers with account access and stolen card reports. Collaborated with the team to reduce online banking issues by 30% through clear instructions and effective problem resolution.

Functioned as an Inbound Call Centre Agent, receiving calls from primary schools, parents, local authorities, and markers regarding SAT's and KS1 exams. Directed callers to appropriate information and resolved queries or complaints efficiently.

Provided exceptional customer service as a Call Centre Advisor, assisting multiple branches and postmasters with their queries. Escalated unresolved issues via phone, email, and web chat, while maintaining high levels of attentiveness to meet performance goals.

Oversaw operations as a Sales Development Representative, managing delivery times and liaising with businesses on contracts and product distribution. Devised a system to filter priority calls, increasing sales turnover and mitigating overall business overheads.

Delivered excellent customer service as a Hotel Receptionist, providing tours and introducing guests to concierges to ensure their comfort. Managed guest inquiries and facilitated a welcoming environment for all lodgers.

Assisted customers as a Customer Assistant, providing guidance within specific departments, answering inquiries, and directing them to desired products. Verified product stock availability to ensure customer satisfaction.

Completed A-Levels in Economics, Business Studies, and Sociology, building a strong foundation in these subjects.

Achieved passes in English, Maths, Science, PE, Psychology, Geography, French, Sociology, and Art, demonstrating a broad academic background.

Grade: 2:1

Graduated with a 2:1 in Business Management and Accounting and Finance, gaining comprehensive knowledge in business operations and financial principles.