Open to opportunities

Emmanuel Osobu

@emmanuelosobu

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Dedicated Customer Service Representative focused on ultimate customer satisfaction.

Zimbabwe

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated Customer Service Representative with a strong commitment to providing quality care and achieving ultimate customer satisfaction. My experience spans various sectors, including telecommunications, energy, and banking, where I have honed my skills in communication, empathy, and problem-solving. I pride myself on my ability to establish and maintain excellent relationships with clients, ensuring their needs are met effectively.

Throughout my career, I have demonstrated a proven ability to handle complex customer inquiries and complaints through various channels, including phone, email, and social media. My role as a Customer Success Specialist at SITEL allowed me to track and manage customer interactions efficiently, while my previous experience as an Income Officer and Customer Service Manager at Thames Valley Housing involved negotiating and representing the Trust in legal proceedings. I am passionate about identifying opportunities for process improvements to enhance customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Customer Success Specialist

SITEL

May 2020 - Feb 2025 (4 years 9 months)

Managed inbound customer inquiries, complaints, and requests across multiple channels, ensuring timely and professional resolution. Identified opportunities for process improvements and leveraged knowledge resources to solve customer problems and enhance satisfaction.

Customer Relationship Management (CRM)Troubleshooting Process Improvement Customer Satisfaction Data Entry Communication Problem Solving Compliance Energy

Income Officer/Customer Service Manager

Thames Valley Housing

Oct 2018 - Apr 2020 (1 year 6 months)

Managed rent collection and arrears, preparing legal documents for court proceedings and representing the Trust in County Court. Liaised with external agencies and provided advice on budgeting, debt management, and welfare reform to maximize tenant income.

Rent Collection Arrears Management Court Representation Debt Management Welfare Reform Customer Service Negotiation Policy Implementation

Sales Agent/Customer Service Advisor Team Leader

Alpha Trust Management

May 2017 - Sep 2018 (1 year 4 months)

Addressed customer complaints and facilitated sales of products and services, ensuring timely resolution and customer satisfaction. Analyzed client requirements to recommend suitable products and managed administrative functions including billing and account updates.

Sales Customer Service Team Leadership Client Management Data Analysis

Administrator

Afro Innovations Leicester

Feb 2016 - Mar 2017 (1 year 1 month)

Managed office administration tasks including document processing, correspondence, and maintaining filing systems. Organized meetings, scheduled appointments, and handled travel arrangements for staff.

Document Management Administrative Support Data Entry Communication

Education

Degrees, certifications, and relevant coursework

University of Kent

Bachelor of Music, Popular Music

Completed a Bachelor of Music in Popular Music. Gained comprehensive knowledge and practical skills in various aspects of popular music.

Kensington College of Business

Diploma, Law

Obtained a Diploma in Law, focusing on fundamental legal principles and practices. Developed a strong understanding of legal frameworks and their applications.