Open to opportunities

Geoffrey Pahl

@geoffreypahl

Operations specialist optimizing clinician onboarding and lifecycle workflows to boost activation velocity and retention outcomes.

United States

Message

What I'm looking for

I’m looking for a role where I can own onboarding/lifecycle operations, eliminate bottlenecks, and build scalable systems that measurably improve activation and retention—while partnering closely across product, support, and stakeholders.

I’m an operations specialist who owns and optimizes complex onboarding and lifecycle workflows across high-volume healthcare programs. I focus on improving activation velocity by identifying bottlenecks, tightening processes, and keeping day-to-day operations moving—even in ambiguity.

In my current role, I’ve supported clinician onboarding and activation workflows across multiple enterprise healthcare partners, enabling readiness for platform engagement across hundreds of clinicians. I’ve improved onboarding consistency by addressing recurring issues in credentialing, submission workflows, and partner dependencies.

I build and maintain operational tracking systems to monitor onboarding progress, credential completion, and pipeline health, using tools like Retool and Google Sheets. I also document workflows and recurring failure points to reduce repeat issues and improve scalability.

My work has contributed to retention outcomes such as ~40% lower churn than projected during high-risk periods and preservation of ~$30M+ in clinician lifetime value. Previously, I led client portfolios in remote coaching roles and supervised operations across client sites, strengthening my cross-functional, customer-focused operational approach.

Experience

Work history, roles, and key accomplishments

Current

Senior Operations Specialist

Current

CareRev

Jun 2022 - Present (4 years)

Owned clinician onboarding and activation lifecycle across enterprise healthcare partners, supporting readiness for platform engagement for 1,800+ professionals. Identified credentialing and partner workflow bottlenecks, built operational tracking in Retool/Google Sheets, and helped achieve ~40% lower churn than projected while preserving ~$30M+ in clinician lifetime value.

Onboarding Workflow Optimization Credentialing Retool Google Sheets Bottleneck Identification

Remote Health Coach III

Noom

Sep 2018 - May 2022 (3 years 8 months)

Managed 300–400 clients while handling 80+ daily interactions, maintaining engagement through proactive outreach and retention-focused adjustments. Partnered with product and customer experience teams to escalate recurring issues and support platform improvements.

Client Portfolio Management Customer Retention Outreach At Risk Identification Daily Coaching Customer Support

Regional Operations Supervisor

WastePoint

Mar 2020 - Jul 2020 (4 months)

Oversaw operations across multiple client sites, ensuring consistent service delivery and rapid resolution of operational issues. Identified service gaps via client feedback, implemented process improvements, and trained frontline teams to improve execution consistency and communication.

Operations Management Service Delivery Process Improvement Communication

Health Coach

Profile By Sanford

Mar 2018 - Mar 2020 (2 years)

Provided onboarding and coaching support to help clients adopt and navigate program tools effectively. Built strong client relationships to drive engagement, retention, and satisfaction while maintaining structured documentation.