Genevieve Nnanna-Nwosu

I am a dynamic and empathetic Customer Service Representative with four years of experience in delivering exceptional customer experiences in fast-paced environments. My expertise lies in resolving customer issues promptly and effectively while maintaining high satisfaction rates. I have a proven ability to build strong relationships and upsell products, contributing to team success through proactive collaboration across different time zones.

In my recent role as an ESL Teacher with Universidad de Guadalajara, I designed and delivered engaging lesson plans tailored to meet individual student needs, achieving a consistent student test score average of 90% or higher annually. My experience also includes managing digital and social media presence at Topaz Gold Enterprises, where I enhanced brand visibility and customer engagement while consistently exceeding sales targets.