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SiemSiow User

@siemsiowuser

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Dedicated data analyst with a strong background in education.

Philippines

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What I'm looking for

I am looking for a role that allows me to leverage my analytical skills in a collaborative environment, focusing on data-driven decision-making and continuous learning.

I am a dedicated data analyst with a strong educational background, having graduated with a Bachelor of Secondary Education Major in Technology Livelihood from the University of Caloocan City. My journey began as a school teacher, where I honed my skills in using Microsoft Excel, PowerPoint, and Word to create effective learning instruments and manage student grades. This experience instilled in me a passion for data and its potential to drive educational success.

In my subsequent roles, I have developed a diverse skill set, including management training at D'Jobsite Inc., where I coached service masters and supervisors on Petron products. My experience as a Customer Service Representative at Syke's Asia allowed me to enhance my problem-solving and negotiation skills, ensuring customer satisfaction while addressing financial concerns. Currently, as a Data Analyst at Accenture Philippines, I review data to extract key insights that help businesses understand their customers better and solve complex problems.

Experience

Work history, roles, and key accomplishments

Data Analyst

Accenture Philippines

Jan 2021 - Present (4 years 6 months)

Reviews data to identify key insights into a business's customers. Uses data to solve problems and improve business outcomes.

Data Analysis Problem Solving Critical Thinking

Customer Service Representative

Sykes Asia

Jan 2019 - Present (6 years 6 months)

Handled customer calls and provided solutions for financial and credit card issues. Focused on delivering excellent customer service.

Customer Service Problem Solving Financial Services Communication

Training Coach

D'Jobsite Inc.

Jan 2018 - Present (7 years 6 months)

Trained service masters, cashiers, and supervisors on Petron products and procedures. Collaborated with Petron Corp. on training initiatives.

Training Coaching Product Knowledge Collaboration Presentation Skills Customer Service

School Teacher

Pledge of Love School

Jan 2013 - Present (12 years 6 months)

Managed to teach students using various learning strategies. Utilized Microsoft Excel for grading, Microsoft PowerPoint for creating learning instruments, and Microsoft Word for lesson plan documentation.

Microsoft Excel Microsoft PowerPoint Microsoft Word Teaching Lesson planning Classroom Management

Education

Degrees, certifications, and relevant coursework

University of Caloocan City

Bachelor of Secondary Education, Technology Livelihood Education

Graduated from the University of Caloocan City with a Bachelor of Secondary Education, majoring in Technology and Livelihood Education. This program prepared me for a career in teaching, focusing on practical skills and educational methodologies.