Gema Tenorio

Recruited and onboarded candidates for retail demo roles, conducting interviews, scheduling phone/virtual sessions, and tracking progress against weekly interview goals. Completed I-9 and E-Verify authorization checks and maintained documentation in company associate files, including performance notes and call-out details.

Checked material on completed Service Request Orders for accuracy, ensured correct billing codes, and processed document and completion status for billing. Created and reconciled SOR invoices and coordinated with service maintenance, dispatchers, and purchasing to compile accurate order information.

Provided customer technical support by capturing accurate product and event information and logging complaints into internal databases. Escalated urgent issues, maintained confidentiality, and processed eligible refunds through NetSuite.

Recruited and screened demonstrators for Costco and Walmart, conducting interviews to assess qualifications for active openings. Scheduled daily phone/virtual interviews, met weekly interview goals, and completed onboarding paperwork including background check authorizations, education verification, and direct deposit setup.

Created and managed RMA files by matching labels, emails, letters, and resignation forms, and supported front-line teams with policy/process feedback. Tracked compliance and SLA performance using dashboard reports, handled product complaints, communicated refund memos, and uploaded required documentation to support quality reviews.

Handled sales help desk call center requests and completed data entry tasks, including detailed notes in databases for each client interaction. Followed up via email and outbound calls to obtain required documents, researched delivery status for W-2s, and supported clerical workflows such as scanning, faxes, and document distribution while maintaining confidentiality of federal ID and legal inform

Supported event registration and membership inquiries, providing accurate product information and high-volume inbound call support. Managed end-of-month order calls and outbound project calls for PM changes, including updating internal systems (HCM) and assisting with password resets and portal navigation.

Used iCIMS to support full-cycle recruiting, screening, and candidate tracking while working across multiple US states and meeting hiring deadlines. Coordinated travel partners and gathered I-9 documents, contacting and sorting 300+ applicants for retail remodel merchandising roles.

Completed coursework in Medical, Insurance, Billing, and Coding at Charter College in Long Beach, CA.

Earned a National Work Readiness Credential from Centro C.H.A. Inc. in Long Beach, CA.

Attended YouthBuild Charter Schools of California (high school) in Long Beach, CA.