Open to opportunities

Gelissa Yorke

@gelissayorke

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Dedicated professional with experience in customer service and administration.

Jamaica

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What I'm looking for

I am seeking a role that allows me to utilize my skills in a supportive environment with opportunities for growth.

My name is Gelissa Yorke, and I am a dedicated professional with a strong background in customer service and office administration. With over a decade of experience in various roles, I have honed my skills in communication, organization, and problem-solving. My journey began at HEART Trust/NTA, where I earned my qualifications in Office & Business Administration, which laid the foundation for my career.

Throughout my career, I have worked in diverse environments, including Moon Palace Jamaica Resort as a Telephone Concierge Agent, where I excelled in providing exceptional service to guests. My role as a Sales Representative at Singer Jamaica Ltd. further developed my ability to connect with clients and understand their needs. I take pride in my achievements, such as being recognized as Staff of the Quarter and a runner-up for Staff of the Year at Moon Palace Jamaica. These experiences have equipped me with the skills necessary to thrive in any organization.

Experience

Work history, roles, and key accomplishments

Telephone Concierge Agent

Moon Palace Jamaica Resort

Jan 2015 - Oct 2019 (4 years 9 months)

Provided exceptional customer service as a Telephone Concierge Agent, managing guest inquiries and requests efficiently. Ensured a high level of guest satisfaction through effective communication and problem-solving skills.

Customer Service Communication Problem Solving Time Management

Maintenance Assistant/Secretary

Royal Decameron Fun Caribbean Hotel

Jul 2012 - Jan 2013 (6 months)

Assisted in maintenance tasks while also managing secretarial duties. Responsible for maintaining records and ensuring smooth operations within the hotel.

Maintenance Communication Time Management Teamwork

Sales Representative

Singer Jamaica Ltd.

Oct 2010 - Jul 2012 (1 year 9 months)

Engaged with customers to promote and sell products, providing detailed information and support to enhance customer satisfaction and drive sales.

Sales Customer Engagement Product Knowledge Communication Negotiation

Office Clerk/Data Entry

HEART Trust/NTA Regional Office

Apr 2008 - Apr 2009 (1 year)

Managed office tasks including data entry and clerical duties, ensuring accurate record-keeping and efficient office operations.

Data Entry Office Management Time Management Communication

Teachers Assistant - Trainee

Liberty Valley Basic School

Apr 2006 - Apr 2006 (0 months)

Assisted teachers in classroom activities and supported students in their learning processes, gaining valuable experience in education.

Teaching Assistance Classroom Management Communication Teamwork

Education

Degrees, certifications, and relevant coursework

HEART Trust/NTA

NVQ-J, Office & Business Administration

2008 - 2009

Completed Level 1 & 2 NVQ-J in Office & Business Administration, gaining essential skills for effective performance in an organizational setting.

Brown’s Town Community College

CxC Level, Human & Social Biology

2007 - 2008

Studied Human & Social Biology at CxC Level, focusing on the biological and social aspects of human life.

Brown’s Town High School

CxC Level, General Education

2002 - 2006

Completed CxC Level qualifications in English Language, Religious Education, Home Economics Management, and Social Studies, along with SSC Level in Language & Communication, Science, Social Studies, and Child Care.