Geetanjali Roy
@geetanjalisingh
Customer Success professional at IBM guiding enterprise accounts from onboarding to renewal and quantifying solution value.
IndiaWhat I'm looking for
At IBM India Pvt. Ltd., I manage enterprise accounts as the primary point of contact, guiding customers through onboarding, adoption, and renewal while maintaining SLA compliance.
I build trusted advisor relationships by connecting customer goals and product updates to business outcomes. I frame value in terms of cost avoided, risk reduced, and time saved.
I lead the resolution of business-critical escalations, coordinating with field engineers, Service Delivery Managers, and cross-functional teams. I also use Salesforce CRM, SAP, Jira, Power BI, and Excel to track account health and KPIs and prepare performance dashboards.
Experience
Work history, roles, and key accomplishments
Manages enterprise accounts as primary point of contact, guiding customers through lifecycle from onboarding to renewal while maintaining SLA compliance and high retention. Leads resolution of high-priority escalations and communicates business impact to stakeholders.
Guest Relations / Customer Service Executive
Haldiram's
Jan 2018 - Dec 2019 (1 year 11 months)
Delivered customer-first service in a fast-paced environment, resolving concerns quickly and building repeat loyalty. Coordinated across internal departments to address customer needs and improve operational workflows.
Education
Degrees, certifications, and relevant coursework
Institute of Hotel Management (IHM), Rohtak
Bachelor of Science, Hospitality and Hotel Administration
Bachelor of Science in Hospitality and Hotel Administration from the Institute of Hotel Management, Rohtak.
Microsoft
Microsoft Certified: Power BI Data Analyst Associate, Data Analysis
Microsoft Certified: Power BI Data Analyst Associate certification.
BITSoM CEPD
Product Management with Gen and Agentic AI, Product Management
Completed a course on Product Management with Gen and Agentic AI offered by BITSoM CEPD.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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