Looking for a job

Suboth Roy

@subothroy

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I build executive SaaS partnerships that improve account health, retention, and business outcomes.

India

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What I'm looking for

I’m looking to own executive customer relationships where I can co-create success strategies, use account-health insights to protect renewals, and help senior care operators feel genuinely supported so they can focus on residents.

I've led strategic enterprise customer success at LTIMindtree for Autodesk, co-creating outcome-focused success plans, conducting business reviews, and turning account health signals into proactive renewal-risk interventions. I serve as the voice of the customer with Product and Engineering and was recognized as Top Performer Q4 2025 and Overall Performer of the Month.

Previously, I owned high-value Fintech/BFSI relationships at Mphasis, mentored 10+ junior CSMs to raise team quality from 92% to 97%, and built executive dashboards for account health and renewal forecasts. At Integra Global Solutions, I maintained 98% SLA compliance and reduced manual reporting effort by 25%.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Success Manager

Current

LTIMindtree

Nov 2024 - Present (1 year 10 months)

Acted as trusted advisor for strategic enterprise accounts, co-created success plans, monitored account health, and served as voice of customer to influence product roadmap. Recognized as Top Performer Q4 2025 and Overall Performer of the Month Aug 2025.

Salesforce Customer Success Strategic Account Management Executive relationship management QBR EBR Renewal Risk Management Voice Of Customer Product Roadmap Stakeholder Management

Senior Customer Success Officer

Mphasis

Jun 2022 - Oct 2024 (2 years 4 months)

Owned strategic relationships for high-value enterprise accounts, handled escalations, mentored 10+ junior CSMs, and built executive reporting dashboards. Raised team quality from 92% to 97% and earned Leading Contributor of the Year in 2022 and 2024.

Salesforce Customer Success Strategic Account Management Escalation Management Mentorship Reporting Dashboards Renewal Planning Stakeholder Communication

Strategic Account Quality & Reporting Specialist

Integra Global Solutions

Feb 2019 - Jan 2022 (2 years 11 months)

Maintained 98% SLA compliance across strategic escalated accounts, built reporting infrastructure reducing manual effort by 25%, and led QA on 100+ weekly account interactions. Recognized as Best Quality Performer 2019.

SLA Compliance Reporting Dashboards Quality Assurance Data Analysis Excel Process Improvement