Open to opportunities

Gbolahan Tanimowo

@gbolahantanimowo

Message

Customer service professional delivering high first-contact resolution and exceptional client satisfaction.

Nigeria

Message

What I'm looking for

I seek a customer-focused role where I can apply strong troubleshooting and communication skills, contribute to process improvements, and grow within a supportive team.

I am a dedicated customer service representative with strong interpersonal skills and a BSc in Statistics from the University of Ibadan. I consistently deliver high-quality support, maintaining first-contact resolution rates as high as 95% and average customer feedback scores of 4.7/5, while handling large daily volumes of inquiries.

I excel at troubleshooting, conflict resolution, and process improvement, contributing to reduced escalations and increased team productivity. I am committed to ongoing training, expanding product knowledge, and driving measurable results like subscription growth and improved customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

ISON Experience

May 2025 - Jun 2025 (1 month)

Provided high-quality customer support to ~55 clients daily with a 90% first-contact resolution rate and 4.7/5 average feedback, and led process improvements that reduced escalations by 25% and increased team productivity by 15%.

Customer Support CRM Troubleshooting First Contact Resolutions Process Improvement Active Listening Problem Solving Time Management

Client Service Officer

Adron Homes and Properties Ltd

Jan 2020 - Dec 2024 (4 years 11 months)

Handled ~45 daily customer inquiries via phone and live chat achieving a 92% satisfaction rating and 95% first-contact resolution, contributed to training efforts and increased subscriptions by 5%.

Customer Support Conflict Resolution Live Chat Product Knowledge Communication Collaboration

Education

Degrees, certifications, and relevant coursework

University of Ibadan

Bachelor of Science, Statistics

BSc in Statistics from the University of Ibadan; focused on statistical methods and data analysis while developing strong analytical and quantitative skills.