Gbolahan Tanimowo
@gbolahantanimowo
Customer service professional delivering high first-contact resolution and exceptional client satisfaction.
NigeriaWhat I'm looking for
I am a dedicated customer service representative with strong interpersonal skills and a BSc in Statistics from the University of Ibadan. I consistently deliver high-quality support, maintaining first-contact resolution rates as high as 95% and average customer feedback scores of 4.7/5, while handling large daily volumes of inquiries.
I excel at troubleshooting, conflict resolution, and process improvement, contributing to reduced escalations and increased team productivity. I am committed to ongoing training, expanding product knowledge, and driving measurable results like subscription growth and improved customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
ISON Experience
May 2025 - Jun 2025 (1 month)
Provided high-quality customer support to ~55 clients daily with a 90% first-contact resolution rate and 4.7/5 average feedback, and led process improvements that reduced escalations by 25% and increased team productivity by 15%.
Client Service Officer
Adron Homes and Properties Ltd
Jan 2020 - Dec 2024 (4 years 11 months)
Handled ~45 daily customer inquiries via phone and live chat achieving a 92% satisfaction rating and 95% first-contact resolution, contributed to training efforts and increased subscriptions by 5%.
Education
Degrees, certifications, and relevant coursework
UIUniversity of Ibadan
Bachelor of Science, Statistics
BSc in Statistics from the University of Ibadan; focused on statistical methods and data analysis while developing strong analytical and quantitative skills.
Availability
Location
NigeriaAuthorized to work in
Job categories
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