Gbemileke Olorungbade

• Utilize M365 technical documentation, PowerShell scripting, and diagnostic tools to identify appropriate remediation steps and resolve user-reported issues, escalating high-priority cases to senior engineers as required.
• Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expecta

• Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
• Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting

• Manage and monitor IT infrastructure, including servers, workstations, routers, switches, and other network devices.
• Assign and Document New Gadget to New Staff for Job Efficiency
• Provide technical support and assistance to end-users, including troubleshooting hardware and software problems, and assisting with IT-related inquiries.
• Providing Support in the form of procedural documentation

Manage and monitor IT infrastructure, including servers, workstations, routers, switches, and other network devices. Assign and Document New Gadget to New Staff for Job Efficiency. Provide technical support and assistance to end-users, including troubleshooting hardware and software problems, and assisting with IT-related inquiries. Providing Support in the form of procedural documentation. Manage

• Providing prompt and effective technical support to end-users via phone, email, or in person. Addressing queries related to hardware, software, network connectivity, and other IT-related issues.
• Identifying and diagnosing technical problems, determining the root cause, and resolving issues in a timely manner. Escalating complex problems to the appropriate teams or senior technicians when nece

• Making Outboard Calls to both Active and inactive Customers Providing them with accurate product information and serving as a knowledgeable resource for the customer.
• Educate customers on new and existing products on the network.
• Manage daily customer requests and enquiries during contact, ensuring issues are appropriately, accurately and promptly escalated for further escalation for resol

• Installing/maintenance of computer systems.
• Attending to emails and executing the given tasks
• Troubleshooting Computer systems and fixing the issue both for hardware and software

Installing/maintenance of computer systems. Attending to emails and executing the given tasks. Troubleshooting Computer systems and fixing the issue both for hardware and software.

• Inputting Product Barcodes into the System.
• Sending emails to various clients.
• Troubleshooting Computer systems and Fixing both Hardware and Software issues

Earned a Higher National Diploma (HND) in Computational Science from Yaba College of Technology from 2020 to 2022.