Open to opportunities

Gayathri Belur

@gayathribelur

Message

Graduate with over 15 years of professional experience

India

Message

What I'm looking for

Seeking an opportunity to advance my career with a leading corporate organization, leveraging my strengths and potential in a challenging environment.

As a seasoned professional with over 15 years of experience, I have developed strong analytical and interpersonal skills, with a proven track record of effectively interacting with clients in voice and non-voice environments. My expertise lies in coordinating daily operations, ensuring quality and timeliness, and handling multiple processes individually.

Throughout my career, I have worked with leading corporate organizations, including Element14, Dell International Pvt Ltd, and IBM, where I have honed my skills in documentation, process improvement, and stakeholder management. I am confident in my ability to leverage my strengths and potential in a challenging environment, contributing effectively to meet and exceed employer expectations.

I am a results-driven professional with a strong focus on customer delight, and I am well-versed in handling customer queries and escalations. I am excited to take on new challenges and advance my career with a leading corporate organization.

Experience

Work history, roles, and key accomplishments

Current

Inside Sales Customer Support (IDM)

Current

Wurth Electronics Services India Pvt Ltd

Jan 2023 - Jan 2024 (1 year)

Handled inside sales and customer support, converting purchase orders into system entries and managing customer interactions regarding stock and pricing. Ensured timely processing of orders and customer satisfaction.

Inside Sales Customer Support Order Management Communication Pricing Documentation Interaction Data Management

Inside Sales Customer Support

TTI Electronics Asia INC

Sep 2022 - Jan 2023 (4 months)

Managed inside sales and customer support, processing purchase orders and ensuring accurate stock allocation. Interacted with customers for credit card verification and order confirmations.

Inside Sales Customer Support Order Processing Communication Documentation Data Analysis Interaction

Sr Associate - Order Processing

Element14 India Pvt Ltd

Mar 2012 - Sep 2022 (10 years 6 months)

Managed order processing and customer support, ensuring timely and accurate order fulfillment. Responsible for documentation, stakeholder management, and process improvement activities. Engaged in quality assurance and customer service excellence.

Order Processing Customer Support Documentation Stakeholder Management Process Improvement Quality Assurance Data Analysis Communication Change Management

Customer Support Executive (Contractor)

IBM

Jan 2009 - Jan 2011 (2 years)

Delivered customer support in a contractor role, focusing on order processing and client interactions. Ensured high levels of customer satisfaction and managed documentation effectively.

Customer Support Order Processing Documentation Communication Client Management Quality Assurance Process Improvement Stakeholder Management Data Analysis

Customer Support Executive

Dell International Pvt Ltd

Mar 2006 - Jan 2009 (2 years 10 months)

Provided customer support and order processing services. Handled inbound and outbound calls, ensuring customer satisfaction through effective communication and problem resolution.

Customer Support Outbound Calling Communication Order Processing Documentation Quality Assurance