Open to opportunities

Bhagyashri Pisal

@bhagyashripisal

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Infrastructure support professional specializing in Windows, Active Directory, and Azure.

India

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What I'm looking for

I am seeking a role in an MNC-focused on high-availability infrastructure, strong ITIL practices, cloud/hybrid identity work, and opportunities to automate and improve operational reliability.

I am an infrastructure support professional with 7.5 years of experience delivering high-availability IT services across enterprise and banking environments. I specialize in Windows Server Administration, Active Directory Domain Services, hybrid identity with Azure AD / Microsoft Entra ID, DNS, DHCP, IPAM, and virtualization (Hyper-V/VMware).

I have administered AD DS including users, groups, OUs, FSMO roles, and GPOs, supported Entra Connect synchronizations, and managed Azure VMs and monitoring tools like Splunk, Moogsoft, Tanium, and SolarWinds. I have led patching efforts, performed RCA using logs and dashboards, and automated tasks using PowerShell and Windows Task Scheduler.

I pursue ITIL-driven operations and SLA adherence, with hands-on experience in network troubleshooting, MPLS migration support, and vendor coordination. I hold CCNA and AZ-900 fundamentals certifications and seek roles where I can maintain resilient infrastructure and drive operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Senior System Administrator

Current

Infosys Limited

Aug 2024 - Present (1 year 5 months)

Administered Active Directory, Azure AD/Entra Connect, DNS/DHCP/IPAM and virtualization (Hyper-V/VMware), implemented GPOs and automated bulk user and maintenance tasks with PowerShell to maintain high availability and compliance.

Active Directory Azure Entra DNS DHCP PowerShell Hyper V VMWare Monitoring (Splunk Moogsoft)

Sr Associate System Administrator

Fiserv

Oct 2021 - Aug 2024 (2 years 10 months)

Monitored enterprise infrastructure and network services using Splunk, Meraki and SolarWinds, conducted root cause analysis for incidents, and coordinated monthly Windows patching across application, network, and security teams.

Windows Server Patch Management Splunk Solarwinds Cisco Meraki DNS DHCP ITIL

IT Network Engineer

Stark Technology And Staffing Solutions

Oct 2020 - Sep 2021 (11 months)

Provided L1 network connectivity troubleshooting and real-time alert monitoring, resolved DNS/DHCP/IP conflicts, and performed incident triage and escalation following ITIL processes for enterprise and banking clients.

DNS DHCP IP Conflict Resolution Triage Ticketing MPLS Monitoring ITIL

Network Engineer

Raygain Technology

Nov 2018 - Sep 2020 (1 year 10 months)

Provided L1 hardware and LAN support, administered DNS/DHCP and FTP services, diagnosed connectivity and hardware faults, and coordinated vendor escalations and replacements.

LAN DNS DHCP FTP Switch Port Checks

Network Engineer

DSM Infocom Pvt Ltd

May 2018 - Oct 2018 (5 months)

Performed L1 network troubleshooting and provided monitoring and cutover support during MPLS migration, validated pre/post-migration connectivity, and coordinated with ISPs and vendors to ensure SLA compliance.

MPLS Migration Support Network Monitoring Incident Management ITIL