gavih lilian

Provided high-level administrative support to the General Manager, managing complex schedules, travel logistics, stakeholder engagement, and project status reporting to ensure smooth operations.

Developed and delivered French language lessons aligned with British curriculum standards, employing communicative and technology-enhanced methods and using assessments to track student progress.

Managed cash transactions and POS operations, balanced cash drawers, assisted with inventory tasks, and delivered customer service to resolve inquiries and maintain satisfaction.

Co-planned and co-taught French and History lessons, implemented differentiated instruction, supported classroom management, and assisted in developing assessments to measure student progress.

Conducted outbound calls to negotiate payment arrangements, maintained accurate records of collection activities, and used collection software to track accounts while ensuring regulatory compliance.

Managed customer interactions to resolve issues, maintained daily activity records, and supported sales retention through prompt problem resolution and relationship building.

Grade: Graduated with honors

Bachelor of Education (French) completed with honors, focusing on French language pedagogy and classroom practice.

Certificate in Business & Information Technology covering business applications and fundamental IT skills.

Certification demonstrating proficiency in essential computer skills and office productivity software.

Certificate in Higher Education representing completion of secondary-level qualifications.