Caroline Virtual Assistant
@carolinevirtualassis
Experienced virtual assistant and instructional designer delivering efficient administrative and language support.
KenyaWhat I'm looking for
I am an experienced virtual assistant and instructional designer with a long track record in administrative support, education, and client-facing roles across Kenya, the UK, France, UAE, and beyond.
I have led language pedagogy as a senior instructional designer and subject-matter expert, managed online language programs, and taught French and English to diverse learners, improving engagement and satisfaction metrics.
My administrative background includes front-desk and reception roles, mailroom and clerical duties, office filing systems, and temporary positions in real estate and government offices where I improved efficiency and reduced processing times.
I deliver reliable, organized support, strong communication, and measurable improvements in customer satisfaction and operational efficiency, and I enjoy combining educational design with hands-on administrative expertise.
Experience
Work history, roles, and key accomplishments
Real Estate Office Clerk
Grosvenor Property
Jun 2005 - Aug 2025 (20 years 2 months)
Performed document sorting and filing, organizing the office filing system and reducing document search time by 50%.
Senior Instructional Designer
Roseville Language Camp
Jan 2011 - Dec 2016 (5 years 11 months)
Led language pedagogy and administered an online French program, teaching French language and culture and maintaining learner interest by 70%. Managed program operations and curriculum quality for remote learners.
Early Childhood Educator
Freelance / Various Schools
Sep 2005 - Dec 2010 (5 years 3 months)
Managed classrooms, delivered foreign language instruction and developed curricula across France, UK, UAE and Kenya, improving customer/parent satisfaction to 60%.
Real Estate Receptionist
Dron & Wright Property Consultants
Jan 2005 - May 2005 (4 months)
Operated switchboard, handled mail and courier liaison, improving reception efficiency by managing ~10 daily call transfers promptly.
Supermarket Cashier
Iceland Foods
Sep 2004 - Dec 2004 (3 months)
Operated cashpoint and assisted customers on the shop floor, delivering quick service and reducing rush-hour wait times to 2 minutes.
Immigration Receptionist
High Commission of Canada
Apr 2004 - Aug 2004 (4 months)
Managed front-office administration and switchboard, assisted public visa enquiries and increased front office productivity by 80%.
Mailroom Clerk
Department for Business and Trade
Mar 2004 - Mar 2004 (0 months)
Received, sorted, recorded and distributed incoming mail, delivering approximately 50 items twice daily to departments.
Freelance English Teacher
Freelance
Sep 2000 - Feb 2003 (2 years 5 months)
Prepared and delivered English lessons for working professionals in Paris and London, maintaining learner interest at 98%.
Hotel Decorator & Painter
Amboseli National Park Lodge
Oct 1999 - Dec 1999 (2 months)
Assisted with hotel interior decoration and wall retouching, contributing to a refreshed look across 92 rooms and custom restaurant accessories.
Administrative Support Assistant
Mitchell Cotts Group
Jan 1997 - Sep 1999 (2 years 8 months)
Operated switchboard and handled inbound/outbound calls, improving switchboard operations and call management effectiveness.
Education
Degrees, certifications, and relevant coursework
Caroline hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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