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@gauthamthukkaraman
Account manager who turns client relationships into lasting partnerships through seamless service and zero churn.
Client-centric account manager with 2+ years of experience in account handling, client servicing, and project coordination. Skilled in managing key accounts, ensuring seamless service delivery, and improving client satisfaction. Cultivated relationships with a portfolio of 120+ key client accounts, serving as the main point of contact and addressing all inquiries within 24 hours, resultingin zero client churn. Well-versed in handling cross-functional teams and delivering value across every stage of the client lifecycle.
As a certified business analyst with a strong background in logistics and human resources, I leverage my technical skills in tools like MS Office, MySQL, Tableau, Power BI, and Google Analytics to drive business growth. With a proven track record of delivering data-driven insights and solutions, I excel in teamwork, communication, problem-solving, and decision-making.
My expertise in business analytics and digital marketing enables me to analyze complex data sets, identify trends, and develop actionable strategies for business improvement. With a keen eye for detail and a passion for design, I create interactive dashboards and visualizations that showcase my findings.
With experience in the finance industry, I possess a unique understanding of customer needs and preferences. I am committed to cultivating strong client relationships, driving revenue growth, and promoting business excellence.
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Work history, roles, and key accomplishments
Vlead design services
Nov 2024 - Present (1 year)
Led cross-functional meetings to align teams and deliver 95% of projects on time.
Coordinated deliverables across departments for timely, high-quality execution.
Addressed client concerns promptly and professionally.
Conducted account reviews to track progress and spot upselling opportunities.
Built strong client relationships and monitored performance to boost retention.
BAJAJ FINANCE LTD
Apr 2022 - Nov 2022 (7 months)
Proactively acquired new customers, drove revenue through cross-selling, and ensured accurate Gold Loan appraisals. Cultivated strong client relationships for maximum business impact.
Degrees, certifications, and relevant coursework
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