Gautham NS
@gauthamns
I improve catalogue relevance, content quality, and customer outcomes through data-driven operations.
IndiaWhat I'm looking for
At Amazon India, I review and moderate 1,000+ advertisements daily with 99% accuracy, maintain zero escalations, and support catalogue quality as an Operations and Quality SME.
I've improved ad-quality detection through AI-assisted classification and content screening, automated SOP generation using prompt engineering, and used Excel, Power BI, and AI-powered analytics to surface performance trends and operational risks. I also train associates, mentor new hires, and partner with stakeholders on policy and process improvements.
Across relevance programs and marketplace initiatives, I've helped improve catalogue accuracy from 97% to 99%, contributed to $369MM+ in revenue across 20 product segments, and increased customer satisfaction by 20%. Earlier at Hailstone Innovations, I managed client-focused project delivery, vendor relationships, reporting, and customized solutions.
Experience
Work history, roles, and key accomplishments
Catalogue Specialist (Operations and Quality SME)
Amazon India
Oct 2020 - Present (5 years 11 months)
Reviewed and moderated 1,000+ advertisements daily with 99% accuracy, maintaining zero escalations. Served as SME conducting quality audits, performance assessments, and calibration activities, and trained 20+ associates while mentoring 50+ new hires.
Project Engineer
Hailstone Innovations
Aug 2019 - Sep 2020 (1 year 1 month)
Managed end-to-end project lifecycles, ensuring on-time and on-budget completions with 100% client satisfaction. Facilitated client communication, developed customized solutions, and managed vendor relationships.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
Post Graduate Diploma in Management, Management
2019 - 2020
Post Graduate Diploma in Management from Indira Gandhi National Open University, Kochi, from 2019 to 2020.
Sree Buddha College of Engineering
Bachelor of Mechanical Engineering, Mechanical Engineering
2013 - 2017
Bachelor of Mechanical Engineering from Sree Buddha College of Engineering, Alappuzha, from 2013 to 2017.
Entri Elevate
ChatGPT Essentials, ChatGPT
Completed the ChatGPT Essentials certification from Entri Elevate.
Fundamentals of Digital Marketing, Digital Marketing
Completed the Fundamentals of Digital Marketing certification from Google.
Udemy
Agile PM, Agile Project Management
Completed the Agile PM certification from Udemy.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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