Nishtha Jain

I’m a Project & Program Specialist with 6+ years of end-to-end delivery experience across EMEA and APAC. I lead cross-functional initiatives that institutionalise scalable processes and playbooks, while strengthening stakeholder governance and delivery predictability.

At London Stock Exchange Group (LSEG), I improved cross-border escalation resolution time by 25% by designing and implementing structured triage and escalation workflows for Germany–India operations. I also led documentation and gap analysis across 20+ SOPs, producing standardised process playbooks adopted across EMEA instruments and tools, reaching 100% regulatory compliance.

Previously, at Dell Technologies, I reduced cross-team escalations by 14% by leading SOP audits and requirements-gathering sessions, then delivering targeted process improvements with measurable outcomes. At Amazon, I managed the full delivery lifecycle for EU vendor catalog quality—building content validation frameworks, reducing customer complaints by 20%, and cutting product listing time-to-live by 24% through cross-functional collaboration.

I combine delivery rigor with data-driven execution—using Power BI, SQL, and Advanced Excel to monitor KPIs, build dashboards, and accelerate decision-making. I’m PRINCE2 Foundations certified (Practitioner in progress) and I use tools like Copilot and ChatGPT to speed up SOP drafting, stakeholder communications, and project reporting while maintaining quality.