Gaurav srivastava

I am a Fraud and Dispute Analyst with over two years of experience supporting global financial clients in high-volume, 24x7 environments.

I specialize in end-to-end dispute lifecycle management, chargeback processing, pre-arbitration and arbitration, and complex fraud investigations while maintaining SLA adherence and audit readiness.

I prepare and analyze MIS reports covering productivity, quality metrics, backlog, and SLA performance, and I conduct root cause analysis to support operational risk control and loss mitigation.

I support Pega and G36 workflow releases, CoB testing, and continuous process improvement through stakeholder communication and lean principles.