Open to opportunities

Gary Doucette

@garydoucette

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Experienced Support Specialist with over 20 years in Information Services.

Canada

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What I'm looking for

I seek a dynamic company that offers career growth and advancement opportunities.

I am an enthusiastic Support Specialist with over 20 years of experience in the Information Services industry. My career has been marked by my ability to handle data, technical issues, and personnel support tasks in distributed environments. I have a strong background in customer relationship management and technical support, having worked with multinational clients to implement and troubleshoot complex software solutions.

Throughout my career, I have demonstrated my capability to lead teams and manage projects effectively. At ACD Labs, I performed custom installations of applications for chemical spectroscopy and provided ongoing support to clients. My technical skills include proficiency in various programming languages and database management systems, which I have utilized to enhance operational efficiency and ensure compliance with industry standards.

Experience

Work history, roles, and key accomplishments

Professional Services Support Specialist

ACD Labs

Feb 2019 - Mar 2024 (5 years 1 month)

Performed custom installations of applications for chemical spectroscopy, supported customers by troubleshooting issues, and documented technical solutions. Established strong relationships with clients and prepared installation instructions.

Apache Tomcat MongoDB Oracle Postgres PowerShell JavaScript Jira SVN Zoom Microsoft Teams

Information Services Department Supervisor

Apotex Pharmachem Inc

Feb 2002 - Jul 2018 (16 years 5 months)

Led helpdesk support staff, managed troubleshooting for office and laboratory staff, and administered software for laboratory instruments. Responsible for server backup and recovery.

Active Directory Citrix Troubleshooting

Associate Consultant

Apotex Inc.

Aug 2000 - Feb 2002 (1 year 6 months)

Provided first line technical support for business and scientific software, assisted in account administration for over 3000 employees, and installed software using SMS Remote control.

Technical Support Administration SMS SAP

Associate Chemist

Apotex Research Inc.

Nov 1998 - Jul 2000 (1 year 8 months)

Designed and maintained relational databases for chemical inventory, participated in the development of an intranet website, and ensured compliance with safety standards in laboratory work.

Relational Databases Chemicals