At State of Michigan DTMB, I document troubleshooting steps, key details, and resolutions while following established procedures and ticketing requirements.
I also take on tasks such as the SRM queue, weekly spreadsheet updates, and contacting external agencies to clarify responsibility.
At Meijer Corporation, I repaired hardware and disassembled and reassembled point of sale machines, then verified equipment functionality. I also supervised and directed the service department at three locations.
