Christopher Walsh
@christopherwalsh1
IT support and help desk professional who resolves hardware, software, and mobile issues fast—reliably and clearly.
United StatesWhat I'm looking for
I provide on-site and remote IT support, troubleshooting hardware, software, and mobile device issues in fast-paced service environments. I’m known for resolving technical problems, documenting service requests, and communicating clearly so users can get back to work quickly.
In my current role, I support coworkers and incoming public requests, resolve issues while helping daily department operations run smoothly, and lead data processing changes to improve coordination across departments. I also assist the accounting team by correcting record errors and improving workflows.
Previously, I worked as an IT Support Specialist, resolving ticket-based PC and mobile device problems through remote support using ITSM systems. I supported end users via Microsoft Teams chat and video, VPN access, and remote access software, troubleshooting software problems and coordinating service requests to improve resolution speed.
Earlier experience at Best Buy strengthened my customer assistance foundation: diagnosing hardware and software issues, documenting service details in ticketing systems, and helping customers by phone and in person. I bring that same service mindset into every ticket—focused on accuracy, speed, and dependable guidance.
Experience
Work history, roles, and key accomplishments
Data Entry / IT Technician
Michigan AFSCME Council 25
Jul 2022 - Present (4 years)
Provided on-site IT support for coworkers and incoming public requests, resolving technical issues to support daily department operations. Led data processing changes to improve coordination and assisted the accounting team with record error corrections and workflow improvements.
Payouts Processer
Jackson Life Insurance
Jan 2022 - Jun 2022 (5 months)
Processed payout claims with speed and accuracy in a high-volume environment. Reviewed high-value transactions using security and compliance procedures and used Microsoft Office and internal systems to maintain accurate records while communicating with financial professionals to resolve issues.
IT Support Specialist
DTMB State of Michigan
Jun 2018 - Aug 2021 (3 years 2 months)
Resolved ticket-based PC and mobile device issues through remote support using ITSM systems. Supported end users using Microsoft Teams chat, video, VPN access, and remote access software, troubleshooting software problems and coordinating service requests to improve resolution speed.
Diagnosed hardware and software issues in a high-volume customer service setting and documented service details and client information in ticketing systems. Assisted customers in person and by phone to resolve product and service concerns and supported accurate service intake by identifying equipment problems clearly.
Education
Degrees, certifications, and relevant coursework
Holt Senior High School
High School Diploma, General Studies
2004 - 2008
Completed high school education at Holt Senior High School from 2004 to 2008.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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