Ganguni Kaveesha
@gangunikaveesha
I coordinate remote transport operations and deliver accurate customer support across high-volume service environments.
Sri LankaWhat I'm looking for
I'm currently coordinating transport operations across the UK for Smartzi UK Pvt Ltd, monitoring scheduled jobs, resolving real-time issues, and keeping drivers and stakeholders aligned for timely service delivery.
Previously at Bellwantage Pvt Ltd, I managed and updated EPF records for multiple companies in the Central Bank of Sri Lanka network while maintaining accurate, confidential documentation and customer support.
At Run To Investment Pvt Ltd, I conducted outbound calls for online loan services across Sri Lanka and supported customers through application processes in Sinhala and English. I achieved customer engagement targets before the company closed in December 2023.
I also supported bookkeeping, transaction recording, and inbound and outbound customer calls for 400+ Singer Sri Lanka branches. I'm seeking a challenging role where I can contribute my operations, customer relations, communication, and data-management skills while growing in a dynamic organization.
Experience
Work history, roles, and key accomplishments
Operations Executive
Smartzi UK Pvt Ltd
Jan 2025 - Aug 2026 (1 year 7 months)
Monitor and coordinate transport operations across the UK, ensuring smooth execution of scheduled jobs and timely service delivery. Handle real-time operational issues and maintain communication with drivers and stakeholders.
Customer Relations Executive
Bellwantage Pvt Ltd
Jan 2024 - Dec 2024 (11 months)
Managed EPF records for multiple companies, processed and updated employee details with high accuracy, and maintained structured documentation for compliance. Delivered customer support while ensuring data confidentiality.
Call Center Agent
Run To Investment Pvt Ltd
Jan 2023 - Dec 2023 (11 months)
Conducted outbound calls for online loan services across Sri Lanka, maintained effective communication in Sinhala and English, and achieved customer engagement targets before company closure.
Bookkeeping And Customer Support Intern
The Big Picture Studios
Jan 2022 - Dec 2022 (11 months)
Maintained financial records using Excel and accounting tools, assisted with bookkeeping tasks and transaction recording, and handled inbound and outbound customer calls supporting 400+ branches.
Bookkeeping And Customer Support Intern
Singer Sri Lanka Pvt Ltd
Jan 2022 - Dec 2022 (11 months)
Maintained financial records using Excel and accounting tools, assisted with bookkeeping tasks and transaction recording, and handled inbound and outbound customer calls supporting 400+ branches.
Education
Degrees, certifications, and relevant coursework
IMBS Campus
Foundational Level, Business Management & Marketing
2024 -
Pursuing a Foundational Level in Business Management & Marketing.
Kashikoi Pvt Ltd
N5 Level, Japanese Language
2024 -
Studying Japanese Language at N5 level, ongoing.
Yasodara Girls School
GCE Advanced Level, General Studies
2017 - 2020
Completed GCE Advanced Level Examination with subjects Economics, Business Studies, Accounting, and General English.
AAT Sri Lanka
AAT Level 1, Accounting
2017 -
Completed Level 1 of the AAT qualification.
Availability
Location
Sri LankaAuthorized to work in
Job categories
Skills
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