Tharindi Sanjana
@tharindisanjana1
Operations & customer support team leader specializing in UK logistics and international supply chains.
Sri LankaWhat I'm looking for
I’m an Operations & Customer Support Team Leader with 2+ years of corporate leadership across international supply chains and high-pressure UK transport operations. Working remotely from Sri Lanka, I lead 24/7 ground transport and scheduling logistics by managing, mentoring, and optimizing a team of operations executives to meet strict corporate Service Level Agreements (SLAs).
I serve as the primary contact for premium UK corporate accounts, resolving real-time transport disruptions with calm escalation management and clear communication. With hands-on experience from Operations Executive and Imports Assistant roles, I coordinate driver/fleet scheduling, route disruptions, import documentation, and customs clearance—supported by elite IATA/CTH credentials and proficiency in GDS Amadeus and CRM platforms.
Experience
Work history, roles, and key accomplishments
Team Leader – Operations
Smartzi UK Pvt Ltd
Jun 2025 - Present (1 year)
Led remote operations for 24/7 UK ground transport and scheduling logistics, managing and mentoring a team of operations executives across critical infrastructure networks. Improved weekly workflow efficiency and strengthened corporate SLA adherence while serving as the primary contact for premium UK corporate accounts.
Operations Executive
Smartzi UK Pvt Ltd
May 2024 - May 2025 (1 year)
Handled high-volume UK customer booking inquiries and complaints, troubleshooting issues and coordinating resolutions under time pressure. Coordinated driver and fleet scheduling using real-time flight data and resolved transport delays and routing disruptions, earning promotion to Team Leader within 11 months.
Imports Assistant
Sarasavi Group of Companies Pvt Ltd
Jul 2023 - Mar 2024 (8 months)
Supported end-to-end import documentation, freight forwarding requests, and customs clearance activities to ensure timely inventory arrival. Coordinated daily with international suppliers, shipping lines, and local authorities, maintaining detailed logs of duties, shipping costs, and inventory manifests.
Education
Degrees, certifications, and relevant coursework
International Air Transport Association (IATA)
IATA Management Diploma, Travel and Tourism Industry Management
2026 -
Completed the IATA Management Diploma covering advanced analysis of global tourism policies, sustainable destination development, and corporate management strategies for travel agencies and tour operators.
International Air Transport Association (IATA)
IATA Foundation Diploma (GDS Amadeus), Global Distribution Systems (Amadeus)
2025 - 2025
Completed the IATA Foundation Diploma focused on mastering the Amadeus Global Distribution System (GDS) for passenger reservations, fare construction, ticketing itineraries, and electronic booking.
Confederation of Tourism & Hospitality
CTH Level 4 Diploma in Hospitality Management (Merit Pass), Hospitality Management
2023 - 2024
Grade: Merit Pass
Earned a CTH Level 4 Diploma in Hospitality Management (Merit Pass), covering global tourism and hospitality standards, operations and rooms division, business finance and HR management, and customer relations.
G.C.E. Advanced Levels (Science Stream)
G.C.E. Advanced Levels, Science Stream
2020 -
Completed G.C.E. Advanced Levels (Science Stream) in 2020.
Visakha Vidyalaya
G.C.E. Ordinary Levels, General Education (G.C.E. Ordinary Levels)
2017 -
Grade: 7 As, 1 B, 1 C
Completed G.C.E. Ordinary Levels at Visakha Vidyalaya in 2017.
Availability
Location
Sri LankaAuthorized to work in
Job categories
Skills
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