Hiruni Mahima
@hirunimahima
I’m a finance operations and customer relations professional focused on accurate, service-first support.
Sri LankaWhat I'm looking for
I bring hands-on experience across finance operations, teller support, customer relations, insurance assistance, and accounts support. I’ve worked in roles including “Customer Relations Officer” (LB Finance PLC), “Insurance Assistance” (Co-operative Insurance PLC), and “Operation Assistant / Teller” since 2023.
I’m comfortable working with day-to-day transaction and service workflows, staying “focused and punctual” while delivering reliable support to customers. I also support operational continuity through additional experience such as “Operation Assistant / Teller” at Alumex PLC and “Accounts Assistant” at Samarasinghe Windscreen House (Pvt) Ltd.
I strengthen my execution with practical computer skills—“MS Office, Excel, Power point, Outlook” and “ERP system”—and clear bilingual communication using “Sinhala & English” for “Good oral /Written Skills in English.” With training in entrepreneurship and small business management, CAIT, English and HRM development, I aim to keep improving how I serve customers and support finance teams.
Experience
Work history, roles, and key accomplishments
Operation Assistant/Teller
LCB Finance PLC
Jan 2023 - Present (3 years 5 months)
Held the role of Operation Assistant / Teller at LCB Finance PLC since 2023. Supported day-to-day operations and customer transaction handling while using ERP systems and MS Office tools.
Operation Assistant
Alumex PLC
Jan 2024 - Jan 2025 (1 year)
Worked as an Operation Assistant at Alumex PLC from 2024–2025 (6 months). Assisted operational tasks and supported information processing using ERP systems and office tools.
Insurance Assistance
Co-operative Insurance PLC
Jan 2022 - Jan 2023 (1 year)
Worked as an Insurance Assistance officer at Co-operative Insurance PLC (2022–2023). Provided insurance-related customer support and processed information using MS Office tools.
Customer Relations Officer
LB Finance PLC
Jan 2021 - Jan 2022 (1 year)
Served as a Customer Relations Officer at LB Finance PLC (2021–2022), handling customer enquiries and support. Maintained customer records and supported service delivery using office productivity tools and ERP systems.
Accounts Assistant
Samarasinghe Windscreen House (Pvt) Ltd
Served as an Accounts Assistant at Samarasinghe Windscreen House (Pvt) Ltd for 1 year. Supported accounts-related data entry and administrative tasks using MS Office tools.
Education
Degrees, certifications, and relevant coursework
St. Sebastian Balika Maha Vidyalaya (Kandana Pass)
G.C.E. (Ordinary Level), General Education
Completed G.C.E. (Ordinary Level) examinations in 2016. Studied a range of subjects including Catholicism, Sinhala, English, Commerce, and Health Science.
Open University
Advanced Certificate in Entrepreneurship and Small Business Management, Entrepreneurship and Small Business Management
Completed an Advanced Certificate in Entrepreneurship and Small Business Management Programme course. Program was completed via the Open University.
Sri Lanka Telecom
Certificate in Applied Information Technology (CAIT), Information Technology
Completed Certificate in Applied Information Technology (CAIT).
IMBS Green Campus Institute of Management and Business Studies
Diploma in English, English Language
Completed a Diploma in English.
Aquinas University College
Diploma in English, English Language
Completed a Diploma in English.
CIPM (Chartered Institute of Personal Management)
Advanced Certificate in Human Resource Management (AC HRM), Human Resource Management
Completed an Advanced Certificate in HRM (AC HRM).
Availability
Location
Sri LankaAuthorized to work in
Job categories
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