At TCS, I processed approximately 2,000 US insurance transactions each month while maintaining 100% internal and external quality scores. I reviewed insurance documents, validated data, and handled payment transactions through a B2B platform while meeting SLA and TAT requirements.
At concentrix, I processed Expedia hotel reservations and maintained 99.9% data accuracy across guest profiles, schedules, and room inventory. I also handled booking exceptions, payment failures, and refund disputes.
At Cognizant, I provided L1.5 support for Electrolux on Genesys and Google AI platforms and managed ServiceNow tickets. I reduced ticket resolution time by 30% and maintained customer data in SAP C4C.
