Sanskriti Mahori
@sanskritimahori
I resolve complex customer and technical escalations using Jira, Zendesk, and root-cause analysis.
IndiaWhat I'm looking for
At Ienergizer, I manage complex technical and customer escalations, progressing from Tier 1 to Tier 2 within a month and then into Tier 3 escalations.
I use Jira Dashboard, Zendesk, and CCAT to investigate cases, track workflows, identify recurring issues, and coordinate resolution with technical and cross-functional teams. I maintain SLA, quality, and documentation standards while handling sensitive, high-priority cases.
Previously at Teleperformance, I managed premium American Express customer accounts and insurance-related queries, supporting policy processing, documentation, compliance, and post-sale issue resolution.
Experience
Work history, roles, and key accomplishments
Managed premium American Express customer accounts and insurance-related queries, handling cases, documentation, and issue resolution while meeting quality, compliance, and performance targets.
Education
Degrees, certifications, and relevant coursework
School of Open Learning (DU SOL)
Bachelor of Arts, English
Grade: First Division
Pursuing a Bachelor of Arts in English Honours from the School of Open Learning, University of Delhi.
St. Mary’s Convent College
Higher Secondary, General Studies
Grade: A
Completed Higher Secondary education at St. Mary’s Convent College, Nainital.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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