At Silver Fox (HVAC), I managed daily dispatch and scheduling for 25–50+ service appointments as the technician team grew from approximately 2 to 7–8. I planned practical routes and handled urgent rescheduling to keep service calls moving.
I coordinated customer communication, home warranty and insurance work orders, and return visits when jobs needed parts or additional work. I also maintained service records in Housecall Pro and handled invoicing and accounts receivable in QuickBooks.
Before Silver Fox, I founded and managed an independent premium candle brand and an online children’s clothing store. Across those businesses, I managed suppliers, orders, customer service, and day-to-day operations; the clothing store’s team grew to 5–10 employees.
