Galya Nenkova

GN

Looking for a job

Galya Nenkova

@galyanenkova

Reservations agent and customer service professional at Travel Agency, handling customer reservations across phone, email, and online platforms.

At Aloha Travel Agency, I communicated with customers and assisted with reservations using reservation systems and online platforms. I handled customer requests by phone and email.

At Restaurant Garden “Yoli”, I provided customer service to guests, took and processed orders, and worked as part of a team. I’m studying Tourism Management at New Bulgarian University.

Experience

Work history, roles, and key accomplishments

AA

Reservations Agent & Customer Service

AlohaTravel Agency

Jan 2025 - May 2026 (1 year 4 months)

Communicated with customers and assisted with reservations. Worked with reservation systems and handled customer requests via phone and email.

Customer Service Reservation Systems Phone Communication Email Communication Online Platforms

RY

Waitress

Restaurant Garden “Yoli”

Jan 2024 - Jan 2025 (1 year)

Provided customer service and communicated with guests. Took and processed customer orders in a fast-paced team environment.

Customer Service Communication Skills Teamwork Fast Paced Environment

Education

Degrees, certifications, and relevant coursework

NU

New Bulgarian University

Bachelor's degree, Tourism Management

2022 -

Pursuing a Bachelor's degree in Tourism Management through online studies, expected to continue as of 2026.

TZ

138th Secondary School "Prof. Vasil Zlatarski"

Secondary education, Language-focused secondary education

2010 - 2022

Completed language-focused secondary education.

Tech stack

Software and tools used professionally

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Availability

Looking for a job

Location

Bulgaria

Authorized to work in

Salary expectations

20k+ EUR

Social media

Job categories

Reservations Agent Call Center Representative Online Support Agent

Skills

Customer Service Reservations Reservation Systems Phone Communication Written Communication Email Communication Online Platforms Microsoft Office Microsoft Word Excel PowerPoint Computer Literacy And Task Organization Task Prioritization Order Processing

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