Open to opportunities

Charline Nkempu

@charlinenkempu

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Bilingual receptionist assistant with strong customer service skills.

Cameroon

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What I'm looking for

I am looking for a role that values customer service and teamwork, where I can continue to grow and contribute positively.

I am a dedicated and bilingual receptionist assistant with a strong background in customer service and administrative support. My experience includes providing exceptional assistance to team members and clients, ensuring smooth office operations. I pride myself on my ability to build strong relationships and maintain a positive atmosphere in the workplace.

During my time at Hotel Prince De Galles in Douala, Cameroon, I excelled in managing front office operations, including scheduling appointments and handling incoming calls. My commitment to customer satisfaction led to a remarkable 90% satisfaction rate, and I successfully implemented a feedback system that improved client feedback by 10%. I am passionate about delivering high-quality service and continuously strive to exceed departmental goals.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Hotel Prince De Galles

Aug 2022 - Oct 2023 (1 year 2 months)

Achieved and outperformed all departmental goals, including average hold time and calls per day, while maintaining a 90% customer satisfaction rate. Implemented a feedback system, leading to a 10% increase in positive client feedback and an improved overall office atmosphere.

Customer Service Customer Feedback Account Management Communication Relationship Building Performance Metrics Time Management

Receptionist

Hotel Prince De Galles

Jun 2021 - Aug 2022 (1 year 2 months)

Provided professional assistance and support to incoming visitors and customers in a courteous manner. Managed front office operations, including scheduling appointments, logging incoming and outgoing mail, and filing, while maintaining strong relationships with all hotel departments.