Gagan Kumar

Salesforce Certified Application Architect — 9x Certified with 4+ years of experience building scalable enterprise solutions for UK-based Telecom and Fintech product companies.

What I do:
- Apex Development — Triggers, Batch, Queueable, Enterprise Patterns (FFlib), 95%+ test coverage
- LWC — Custom components, data tables, record forms, parent-child communication, Aura to LWC migration
- Integration — REST/SOAP APIs, Named Credentials, Platform Events, OAuth 2.0/SAML 2.0
- AI & Automation — Agentforce, Prompt Builder, AI-powered email response generation
- Clouds — Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, CPQ, FSL
- DevOps — GitHub, GitLab, Salesforce DevOps Center, SFDX, CI/CD pipelines

Key Achievements:
- Built end-to-end lead-to-order automation for UK telecom — reducing manual processing by 30%
- Implemented skill-based omni-channel routing for UK fintech — automating loan, savings, and credit card case routing
- Developed AI-powered email response component using third-party AI integration
- Delivered 4+ healthcare projects with Marketing Cloud journeys
- Implemented Salesforce CPQ + FSL for Italian electricity provider (Enel X)

Certifications:
Application Architect | Data Architect | Sharing & Visibility
Architect | Platform Developer I | App Builder | Agentforce Specialist |
AI Associate | MuleSoft Developer I | Associate

Trailhead:
All Star Ranger | 26+ Superbadges | Agentblazer Legend

Open to: Full-time, Contract, Remote opportunities