Open to opportunities

Sayan User

@sayanuser1

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Senior Salesforce Developer and Lead, building scalable Apex/LWC architectures and automation for enterprise teams.

India

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What I'm looking for

I’m looking to lead enterprise Salesforce delivery—architecting scalable Apex/LWC solutions, automating service workflows with Agentforce, and running reliable CI/CD—while partnering with stakeholders to deliver measurable outcomes.

I’m a Salesforce Developer and Lead with 10 years of IT experience, including 7+ years focused on enterprise Salesforce architecture, full-stack development, and cross-functional delivery. My work centers on scalable solutions across Sales Cloud, Service Cloud, and Experience Cloud, with deep expertise in Apex, LWC, Flows, and REST/SOAP integrations.

I’ve led end-to-end delivery for large implementations, including Salesforce–Data Lake sync with Informatica that reduced data inconsistencies by 65%, and Territory Realignment automation (Apex + Flows) dynamically updating Account & Opportunity Teams for 500+ sales reps. I also bring strong engineering governance through Azure DevOps CI/CD pipelines with Git, and automated quality gates via SonarQube, reducing production defects by 45%.

In addition to core development, I leverage Salesforce Agentforce to automate service workflows—building an AI-powered Service Agent that reduced manual effort and average case handling time by ~35%. Across support roles, I’ve improved operations with Omni-Channel routing (response time ~30%) and delivered 95%+ of critical tickets within SLA, with zero defect leakage to production through rigorous testing and release collaboration.

Experience

Work history, roles, and key accomplishments

Salesforce Developer

Tata Consultancy Services

Developed and optimized Salesforce solutions including Apex classes, triggers, Aura components, and Flows, contributing to solution design discussions. Implemented bidirectional Salesforce-to-ERP integration using Dell Boomi (real-time order synchronization), supported security and data validation automation, and performed data migration using Workbench and Data Loader as part of Agile sprint rele

Salesforce Apex Triggers Aura Dell Boomi Salesforce Integration Validation Rules Data Migration Data Loader Agile

Lead Salesforce Developer

Wipro

Led end-to-end Salesforce development using Apex (asynchronous processing), LWC, Flows, and REST/SOAP integrations, partnering with business stakeholders on requirements and solution architecture. Implemented Salesforce–Data Lake sync with Informatica (65% fewer data inconsistencies), built Territory Realignment automation for 500+ reps, and delivered CI/CD with Azure DevOps and SonarQube (45% few

Salesforce Support Analyst / Tester

Tech Mahindra

Built Salesforce configuration components including custom objects, fields, validation rules, and workflows, and executed test scripts and test cases across SIT and regression phases. Identified and raised critical defects during in-sprint testing to ensure zero defect leakage to production, and supported end-to-end Agile testing (sprint testing, SIT, UAT, regression) along with proof-of-concept i

Salesforce Custom Objects Validation Rules Workflows Test Scripts Test Cases SIT (System Integration Testing)UAT Defect Triage Agile Testing

Salesforce Support Analyst / Developer

Cognizant

Delivered Salesforce solutions using Apex and Aura components across Service Cloud and Experience Cloud for clients across 15 Indian states. Implemented Omni-Channel case routing (improving agent productivity and response time by ~30%), customized Community Cloud portals, and provided production support resolving 95%+ of critical tickets within SLA.