Customer service , data entry, Business support
Looking for a job
Gael Mukoko
@gaelmukoko
Detail-oriented and highly organised Executive Assistant with 4 years + of customer service skills.
United KingdomWhat I'm looking for
I am fluent in English, with upper-intermediate proficiency in French and intermediate-level German, which has enabled me to work with diverse clientele and adapt to different communication styles.
Experience
Work history, roles, and key accomplishments
MM
Data Entry & Business Support
Metropolitan School of Business Management
Dec 2022 - Aug 2026 (3 years 8 months)
Supported students with enrolment, account and record-related enquiries, providing clear information and resolving administrative issues. Maintained accurate student records and confidential documentation, and updated databases and spreadsheets using Microsoft Excel.
AA
Trainee Recruiter
Alexander Ash
May 2018 - Jan 2021 (2 years 8 months)
Maintained regular contact with candidates and clients, providing updates and answering questions throughout the recruitment process. Coordinated interviews and managed calendars, while maintaining accurate candidate records and preparing reports.
NC
Apprentice Consultant
Nicol Curtin
Jun 2017 - Apr 2018 (10 months)
Supported candidates throughout the recruitment process, assisting with enquiries and coordinating interviews. Assisted with administrative tasks, reports, and presentations, developing early experience in customer-facing communication and relationship management.
Education
Degrees, certifications, and relevant coursework
University of Bolton
BSc (Hons), Business Management
2021 - 2023
BSc (Hons) in Business Management from the University of Bolton, completed in November 2023.
Croydon College
BTEC Level 3, Business
2015 - 2018
Grade: Double Distinction
BTEC Level 3 with Double Distinction from Croydon College, completed in 2018.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United KingdomAuthorized to work in
Salary expectations
30k-50k USD
Job categories
Skills
Customer ServiceCustomer SupportCustomer Experienceinquiry handlingIssue ResolutionClient CommunicationRelationship BuildingPhone CommunicationEmail CommunicationWritten CommunicationProblem SolvingFollow upCustomer Information HandlingConfidential Data HandlingComplaint HandlingAdministrative SupportBusiness SupportDatabase ManagementCRM ManagementRecord keepingData AccuracyExcelMicrosoft WordOutlookCross Functional CommunicationOrganizationTime ManagementMultilingual CommunicationData EntryReport PreparationInterview CoordinationCalendar ManagementEnglishLingalaFrenchGerman
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