gabriel tornvall

Implemented PDCA methodology and built KPI dashboards for a B2B IT support company. Automated customer support processes and reporting workflows, coordinating a team of five.

Provides process, management systems, and data analysis consulting for small and medium-sized businesses. Maps operating areas and writes internal operating standards and checklists for clients.

Digitized attendance tracking and implemented ISO 9001 and the first Balanced Scorecard. Wrote internal regulations and managed procurement of digital time clocks and the Ze Ceropapel platform.

Founded and managed a food distribution business serving restaurants and cafés, building a portfolio of 94 clients. Grew annual net sales from CLP 4.0 million to CLP 200.3 million and consolidated eight years of sales data.

Taught Strategic Management, Business Strategy, and Strategic Marketing in an MBA program. Designed course content, methodology, and teaching materials.

Built the Marketing department from scratch at a B2B technical magazine publisher. Planned and executed the commercial strategy, coordinating three to four people from other units.

Handled daily operation and production records at a salmon and trout farm.

Conducted field inspection of the southern hake fishery, verifying that processing plant volumes matched declarations to the Service.

Diploma in Integrated Quality System Design from IPLACEX, from October 2022 to March 2023 (128 hours).

Lead Auditor certification for Integrated Management Systems ISO 9001, ISO 45001 and ISO 14001, completed in June 2022 (40 hours).

Internal Auditor, Implementer and Interpretation of Integrated ISO Systems certification, completed in 2022.

Certification in Digital Transformation of the State, completed in 2021.

International MBA from ESERP Business and Law School, Barcelona, Spain, from January 2011 to November 2012.

Professional degree in Marine Biology from Universidad Austral de Chile, Valdivia, from 1997 to 2004.