Erika Lyons

I'm currently supporting clients and business contacts at Elyon's Corporation through phone, email, video, and digital platforms. I manage requests, documentation, follow-ups, and time-sensitive priorities while maintaining professional, accurate service.

Previously at Pompeo Immigration, I managed 20+ client inquiries daily in English and Spanish, gathered information, communicated next steps, and coordinated case follow-up. I investigated questions using internal documentation and online research, resolved routine issues, and escalated sensitive matters to lawyers and appropriate team members.

I'm comfortable maintaining CRM records, case notes, client documentation, and task tracking across multiple deadlines. I use AI-assisted tools and digital resources to improve research, organization, documentation, and workflow efficiency.

I bring more than five years of remote client support and operations experience, with a focus on clear communication, confidentiality, process compliance, and proactive problem-solving.