Gabriel Ogwola
@gabrielogwola
I manage legal case dockets, retrieve records, and resolve high-volume customer support requests.
NigeriaWhat I'm looking for
I'm currently managing dockets for Kirkendall Dwyer LLP through Centerville Office Support Ltd., maintaining accurate case files, scheduling hearings and appeals, and coordinating updates with SSA representatives, medical providers, and counsel. I help ensure deadlines are met while maintaining compliance with SSA regulations and HIPAA.
Previously, I supported Citizens Disability Insurance through Outsource Global Limited as a Data Entry Operator and Records Retrieval Specialist. I verified and corrected data, retrieved records for claims resolution, handled an average of 60 billable inbound and outbound calls daily, and worked across departments to resolve customer concerns.
Experience
Work history, roles, and key accomplishments
Docket Case Manager
Centerville Office Support Ltd.
Aug 2025 - Present (1 year 1 month)
Maintains and organizes case files, updates case information, and manages the firm's docket to ensure no deadlines are missed. Communicates with external parties and ensures compliance with SSA regulations.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Bachelor of Science, Biochemistry
2018 - 2023
Pursued a Bachelor of Science in Biochemistry, gaining a strong foundation in biochemical principles and laboratory techniques.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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